Extended Stay America Suites Buffalo - Airport

Business response:

Dear Vinod, Thank you for sharing your feedback. We’re glad you took the time to comment on your experience with us. We regret that our breakfast offering did not fully meet your expectations. Your input is valuable, and we will review our breakfast options to better cater to the needs of our guests in the future. Providing a welcoming and satisfying experience remains our top priority. Thank you again, and we look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management 

Business response:

Dear Guest,Thank you so much for your fantastic feedback! We are thrilled to hear that both our staff and your room exceeded your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back for another exceptional stay! 

Business response:

Dear Guest,Thank you so much for your fantastic feedback! We are thrilled to hear that both our staff and your room exceeded your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back for another exceptional stay! 

Business response:

Dear Suzanne, It was a pleasure to read your fantastic review about Extended Stay America. It is our foremost goal to provide a genuine home away from home experience for all our guests, and we are committed to ensuring that each visitor enjoys a comfortable and relaxing stay. We sincerely appreciate you taking the time to acknowledge our efforts. We would be delighted to have the pleasure of hosting you again and strive to be your top choice for accommodation whenever you are in the city.Sincerely,Hotel Management 

Business response:

Dear Guest,Thank you so much for your fantastic feedback! We are thrilled to hear that both our staff and your room exceeded your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back for another exceptional stay! 

Business response:

Dear Nsiande, We take pride in offering exceptional service to our guests; therefore, we are very disappointed to learn that this was not your experience. Please accept our sincere apologies; we value your feedback and will use it to ensure we are more consistent in our service levels. We invite you to give us another chance, assuring you of a more positive experience.Sincerely,Hotel Management 

Business response:

Dear Amani, Thank you for your feedback. We are disappointed that we may not have lived up to all of your expectations. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us.Sincerely,Hotel Management 

Business response:

Dear Guest,Thank you so much for your fantastic feedback! We are thrilled to hear that both our staff and your room exceeded your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back for another exceptional stay! 

Business response:

DearJulianne, We appreciate your feedback and would like to extend our sincere apologies for not meeting your expectations during your stay with us. As a team, we strive to provide exceptional hospitality to all of our guests, and regrettably, we fell short in your case. Your feedback is highly valued, and we will utilize it to improve our services moving forward. We hope to regain your trust and provide you with the superior experience that you deserve.Sincerely,Hotel Management