Extended Stay America Suites Buffalo - Airport

Business response:

Dear Guest, Thank you for your feedback! We're glad to hear that you had a great experience at ESA. We look forward to welcoming you back for another stay! 

Business response:

Dear Dewayne, We are very sorry to hear that your stay did not meet expectations. It is concerning to learn that the condition of your room and the surrounding environment affected your comfort, as providing a clean and well-maintained space is a top priority. Your feedback regarding maintenance and noise has been shared with our team for improvements. We sincerely regret the frustration and inconvenience this caused and appreciate you taking the time to share your experience. We hope for the opportunity to provide a more pl... read more

Business response:

Dear RITA, Thank you for sharing your experience. We’re glad you chose to stay with us, though we understand how disruptive late-night noise can be and how it may have affected your comfort. Guest feedback like yours is invaluable in helping us evaluate ways to maintain a more peaceful environment for everyone. Our team continually strives to create a welcoming and restful atmosphere, and we appreciate your patience. We hope to have the opportunity to provide a quieter and more relaxing stay for you in the future, ensuring y... read more

Business response:

Dear Guest, Thank you for your feedback! We're glad to hear that you had a great experience at ESA. We look forward to welcoming you back for another stay! 

Business response:

Dear Richard, Thank you for choosing Extended Stay America. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Dear William, Thank you for taking the time to share your feedback. We’re glad to hear that the location contributed positively to your visit, and we truly appreciate your kind remarks. At the same time, we regret that any aspect of your stay did not fully meet your expectations. Guest comfort and satisfaction are very important to us, and your comments help guide our ongoing efforts to enhance the experience. We look forward to welcoming you again and providing an even more enjoyable and seamless stay in the future. Sincere... read more

Business response:

Dear Guest, Thank you for your feedback! We're glad to hear that you had a great experience at ESA. We look forward to welcoming you back for another stay! 

Business response:

Dear Carolanne, Thank you for sharing your feedback. We appreciate your positive remarks and are grateful for your honesty regarding the areas that did not meet your expectations. We sincerely apologize for any inconvenience you experienced with the room condition and amenities. Guest comfort and satisfaction are very important to us, and your comments will help guide improvements. We hope you will consider staying with us again, giving us the opportunity to provide a cleaner, more comfortable environment and a more enjoyabl... read more

Business response:

Dear Guest, Thank you for your feedback! We're glad to hear that you had a great experience at ESA. We look forward to welcoming you back for another stay!