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Extended Stay America Suites Buffalo - Airport
- Hotels
- Cheektowaga, NY
About this business
Location details
901 Dick Road, Cheektowaga, NY, 14225, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nous avons trouvé un insecte dans le lit
No signage on the building exterior to indicate I was in the right place. The kitchen had a fridge, microwave and sink but no supplies. I had to ask for them, and received one fork, spoon, plate, etc. I requested a coffee pot but they had none, so I had to go out and buy one, along with my own sponge, soap and towels. Housekeeping upon request only but they didn't tell me that so after the third night I had to ask the front desk. Breakfast was a prepackaged muffin or granola bar. Not a place I'll return to.
Business response:
Dear Guest, We apologize for not meeting your expectations regarding your recent stay at our hotel, especially with certain in-room amenities, including the coffee and dishware. We are very sorry for the disappointment caused by the housekeeping policy. While our housekeeping is done weekly to respect our guests' privacy and offer minimal intrusion, please know these services are always available upon request for an additional fee, including linen exchange service at the front desk. In response to your feedback, we will ensu... read more
It was average but looked like the housekeeper spot cleans. The shower had smudge marks and the toilet had to be wiped down. The floor needed to be swept.
I recently stayed at this hotel and, unfortunately, my experience was very disappointing. The service quality was below expectations — staff were often unresponsive and seemed uninterested in helping guests. The room was not properly cleaned,
Business response:
Dear Guest, Thank you for taking a moment to share your experience. We are genuinely sorry to learn that your visit fell short of expectations. Your feedback regarding service and room preparation is very important to us, and it has been shared with the management team for improvements. Please know that your comfort and satisfaction remain our top priorities. We truly appreciate your input and hope you will consider giving us another opportunity in the future. Sincerely, Hotel Management
Non cooperative staff and services were terrible
Business response:
Dear Guest, Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet expectations. Providing courteous service and ensuring guest satisfaction are priorities for us, and we regret that this was not reflected during your visit. Your comments have been shared with our team to reinforce our service standards. We hope you will consider giving us another opportunity to offer you a more positive and comfortable stay in the future. Sincerely, Hotel Management
No battery in the smoke detector, dirty bathroom floor and wall, handprint on mirror, hairs in bedding. No airport shuttle- very deceiving advertising.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely regret that your stay fell short of expectations and that certain aspects of the accommodation and amenities did not meet your standards. Your feedback about cleanliness and the information provided before arrival has been shared with the appropriate teams to ensure improvements. We hope you will give us another chance to prove that we are committed to providing excellent hospitality. Sincerely, Hotel Management
The hotel is within the fly zone of Buffalo Niagara airport with no special windows to mute the sound of jets taking off or landing. The room was dirty, particularly the bathroom. Worst free breakfast ever. Coffee, tiny prepackaged muffins, and oatmeal packets to mix with hot water.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced during your stay, especially concerning the cleanliness of your room and the breakfast options available. We understand how important a comfortable environment is, and we regret that the noise from the airport impacted your experience. Please rest assured that we are actively addressing these concerns to enhance our services and room conditions. Your experience matters to us, and we hope you will consider r... read more
Update
Business response:
Dear Guest, Thank you for choosing us for your recent stay. Please accept our apologies for not meeting your expectations with our accommodations. We strive to keep our property clean and fresh, and we will gladly share your valuable feedback appropriately for our future plans. We hope you will revisit, as we would welcome another opportunity to show you why we are a great choice when visiting the area and to provide you with the exceptional stay you deserve. Sincerely, Hotel Management
Nothing
Business response:
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
Frequently asked questions about Extended Stay America Suites Buffalo - Airport
How is Extended Stay America Suites Buffalo - Airport rated?
Extended Stay America Suites Buffalo - Airport has a 3.3 star rating with 1,167 reviews.
When is Extended Stay America Suites Buffalo - Airport open?
Extended Stay America Suites Buffalo - Airport is open now. It will close tomorrow at 12:00 a.m.