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Extended Stay America Suites Buffalo - Airport
- Hotels
- Cheektowaga, NY
About this business
Location details
901 Dick Road, Cheektowaga, NY, 14225, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Breakfast was terrible it was so noisy we couldn’t sleep very well won’t be staying there again
Business response:
Dear Josie, We’re truly disappointed to hear about the challenges you faced during your visit. Rest and a good start to the day are priorities we want all our guests to enjoy, and it’s clear we missed the mark. Please know your comments will be shared with the appropriate teams so necessary steps can be taken to improve our services. We appreciate your patience and hope to have a chance to deliver a more relaxing environment next time. Sincerely, Hotel Management
I don't like anything about this property. I would not stay there again.
Business response:
Dear Vanhsavang, Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations. Ensuring a welcoming and comfortable environment for all guests is very important to us, and it is disappointing to learn that we fell short during your stay. Your comments will be shared with the appropriate team for attention, as they help us identify areas for improvement. We value your perspective and hope that any future accommodations you choose provide a more satisfying and enjoyable ex... read more
It was terribly, not even a smoke detector in my room. It took days to place one in my room. Bathroom toilet had mold in it. And the safe was broke or stolen and missing parts. And no working exhaust fan in my bathroom and shower floor had mold on it. I complained to staff and got lipped service!
Business response:
Dear Ronald, Thank you for sharing your experience. We understand how concerning it must have been to encounter multiple issues during your stay, and we sincerely regret the frustration this caused. Guest safety and cleanliness are top priorities, and the situation you described does not reflect the standards we aim to maintain. Your comments regarding amenities will be shared with the appropriate team for attention. Kindly allow us some time to look into this situation. Your patience and understanding are appreciated in the... read more
Not a clean hotel. The hallways stunk of dope smoke. The night manager got into a shouting match with a patron.
Business response:
Dear Brent, Thank you for taking the time to provide your feedback. We are very sorry to hear that your experience did not reflect the standards we strive to maintain. The issues you described regarding cleanliness and the conduct of staff are concerning and will be shared with the appropriate teams. Please know that your comments are taken seriously, as they help us identify areas needing attention. We appreciate your honesty and the opportunity to improve for future guests. Sincerely, Hotel Management
The water from the toilet was coming up through the tub.. it was horrible and I don’t even get to take a shower wen leaving…..
Business response:
Dear Romain, Thank you for bringing this matter to our attention. We are truly sorry to learn about the difficulty you faced with the bathroom during your visit. A reliable and comfortable environment is essential, and it is disappointing to hear that your experience was affected in this way. Please know your comments will be shared with our maintenance team for attention. We sincerely regret the inconvenience and hope for the opportunity to welcome you back for a much-improved stay. Sincerely, Hotel Management
It was the worst hotel I had ever stayed. The bathroom was not cleaned, the tub was black. The hallway was had smoke smell. Please do not book this hotel. Big mistake.
Business response:
Dear Danushi, Thank you for taking the time to share your experience. We are very sorry to learn that your stay fell short of expectations and that the condition of both the room and common areas did not reflect the level of comfort and cleanliness we strive to provide. Your concerns are being taken seriously and will be shared with the team. We appreciate your feedback and hope you will allow us the chance to deliver a more positive stay in the future. Sincerely, HotelManagement
I really only needed a place to sleep but I had some bad leg cramps and normally I’d grab a warm bath to fix things but there was no way to close the drain. The bathtub was pretty stained too.
Business response:
Dear Guest, Thank you for your feedback! We're glad to hear that you had a great experience at ESA. We look forward to welcoming you back for another stay!
This location was dirty, not kept up, outdated and not please. The “breakfest” was coffee and bag of oatmeal. The rooms weren’t fully cleaned, just not happy
Breakfast was extremely limited. I opted for two cups of coffee— which was good. Nothing else appealed. The shower did not work— no water. I have never seen such an omission in a hotel room. I won’t return.
Frequently asked questions about Extended Stay America Suites Buffalo - Airport
How is Extended Stay America Suites Buffalo - Airport rated?
Extended Stay America Suites Buffalo - Airport has a 3.3 star rating with 1,167 reviews.
When is Extended Stay America Suites Buffalo - Airport open?
Extended Stay America Suites Buffalo - Airport is open now. It will close tomorrow at 12:00 a.m.