Extended Stay America Suites Buffalo - Airport

Brian 

on Expedia

2 months ago

Only took 3 rooms to get an acceptable room that door didn't break at hinge , bed was smaller in 2nd room than we booked and third room they just cleaned for us which was great of them, desk clerk tried but ! Also come to find out that there is no airport shuttle service and long term parking is extra!! Which we call Extended Stay about before booking and was assured that these services were available but is not! And Expedia did not list on the booking either. All in all room is adequate. 

Dana 

on Expedia

2 months ago

Host that checked us in could understand very little of what we said or asked making questions hard to get answers. Smoke detector bad been removed from our room. Drag racing on the street outside after midnight. People yelling their conversation in the hallway at 1:00 in the morning. Airplanes landing every 15 minutes directly above the hotel. Did not get a wink of sleep the entire night. 

Erica 

on Expedia

2 months ago

Customer Service Needs Improvement I was not pleased with the service. Our room key wouldn’t work, therefore we could only leave the room one at a time. We expressed the door was messed up and they made it an issue to move us to a different room. It should’ve never been a hassle, seeing how I was a paying customer and was inconvenienced. They treated me as if they were doing ME a favor when they finally moved us to another room. I’m not pleased at ALL. 

John 

on Expedia

2 months ago

Place smelled like curry NASTY 

Tiffany 

on Expedia

2 months ago

I left early and he tried to charge me a late leaving fee. Airport noise was insane. No breakfast. Just danish and coffee. No cream. 

Fong 

on Expedia

2 months ago

Toilet bowel very dirty. Very stinky in the room overall. 

Vanessa 

on Expedia

2 months ago

The airport is in the area and from 5am you here the plane right nexts to you till like 11 am,o breakfast at all only coffee and little kids in the front desk running around 

Maria Charina 

on Expedia

2 months ago

We are happy with the cleanliness of the room and toilet. The kitchen amenities are a plus. We are just disappointed with the wifi as it is unavailable on our 2nd and last day. The staff are not as helpful with our request for access. At this day and age, internet access is a must for hotel stays an is part of what we have paid for.Please try to improve this service. 

Mark 

on Expedia

2 months ago

A waste of my money! Room 146. Next to room 147 Where the man swore all night long had the TV loud and was up until 4:30 every night. An array of swear words in a mean tone. Room and around entrance smelled like cigarette smoke every day. I will never come back. Breakfast 2 out of 10. Cheapest packaged foods, coffee was out several times. No real creamers, just liquid pump (Coffee-Mate?)