Extended Stay America Suites Buffalo - Airport

Business response:

Dear Guest, Thank you for your feedback! We're thrilled to hear you had a great stay. We look forward to welcoming you back for another wonderful experience! 

Business response:

Dear Ricardo, Thank you for taking the time to share your experience. We sincerely apologize for the unsatisfactory interaction you had during check-in. Courteous and professional service is a priority for our team, and we regret that your visit did not reflect these standards. Your feedback has been shared with our management team to provide additional guidance to ensure a welcoming experience for all guests. We value your comments and hope you will allow us another opportunity to provide a more positive and seamless stay i... read more

Business response:

Dear Steve, Thank you for sharing your feedback. We are glad you took the time to provide your thoughts, and we sincerely apologize for any inconvenience you experienced during your stay. Your observations regarding service and amenities have been shared with our management team, as we continually strive to enhance the overall guest experience. We value your perspective, and your comments help guide our efforts to improve. We hope to have another opportunity to welcome you and provide a more seamless and enjoyable stay in th... read more

Business response:

Dear MARCUS, Thank you for taking the time to share your feedback. We are sorry if we missed out on any essential opportunities to make your stay a seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest. Sincerely, Hotel Management 

Business response:

Dear Janae, Thank you for sharing your feedback. We sincerely apologize that the cleanliness of your room and the heating system did not meet your expectations. Ensuring a comfortable and well-maintained environment for our guests is very important to us, and your comments have been shared with our team for immediate attention. We regret that these issues affected your stay and appreciate your honesty, as it helps us improve our services. We hope you will consider giving us another opportunity in the future to provide a clea... read more

Business response:

Dear Tracey, Thank you for taking the time to provide your feedback. We sincerely apologize for the delay in accommodating you with a clean room, as we understand how important timely service is, especially when guests are on a schedule. Your comments have been shared with our management and housekeeping teams to ensure better efficiency and attention to guest needs moving forward. We appreciate your patience and honesty, as it helps us improve. We hope you will consider giving us another opportunity in the future to provide... read more

Business response:

Dear Jerra, We appreciate you sharing your feedback and understand that noise can impact the comfort of a stay. Being located near the airport provides convenience for many guests, though it can also bring certain challenges. Your comments are important to us and have been shared with the management team for consideration as we continue to enhance the guest experience. We value your input and hope to provide a more peaceful and restful environment should you choose to visit again in the future. Thank you for taking the time ... read more

Business response:

Dear David, We are truly sorry to learn that your stay did not meet expectations, especially during such a difficult time. Cleanliness and maintenance are top priorities, and it is disappointing to hear that they were not reflected in your experience. Your concerns have been shared with our team for improvements. Feedback like yours is invaluable in helping us make necessary changes. We regret any added stress caused during your visit and appreciate you taking the time to share your observations so we can work toward better ... read more

Business response:

Dear Guest, Thank you for your feedback! We're thrilled to hear you had a great stay. We look forward to welcoming you back for another wonderful experience!