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Extended Stay America Suites Buffalo - Airport
- Hotels
- Cheektowaga, NY
About this business
Location details
901 Dick Road, Cheektowaga, NY, 14225, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was clean but when we got in it the AC was off so it had a weird smell. We had some broken safe and windows. The hotel smelled HORRIBLE!!! And the hallways had no AC Will not go back
Business response:
We sincerely apologize for the issues you experienced during your stay. It’s unfortunate that there was no ice available for the duration of your visit, and we understand how frustrating the situation at the rooftop bar must have been. We take your feedback seriously and will address these concerns with the team to ensure a better experience moving forward. We truly value your input and hope to have the opportunity to improve your experience in the future.
Unexpected large amount of money for early checkin . No glassess or other ce can in the room
Business response:
Thank you for your feedback! We're thrilled to hear that you had a very good experience during your stay. We appreciate your suggestion regarding the rates, and we’ll be sure to take it into consideration. We hope to welcome you back soon for another great stay!
Horrible attention, no breakfast, dirty, people drinking and screaming in the hall
Business response:
Dear Kathya, Thank you for taking the time to share your experience with us. We sincerely apologize that your stay was adversely affected by issues related to cleanliness, noise, and the unavailability of expected amenities. We value your feedback, and we are actively sharing these concerns with our team to enhance the comfort and satisfaction of all our guests. We appreciate your comments and look forward to the opportunity to provide an improved experience in the future. Sincerely, Hotel Management
The hotel room smells stinky, smells bad. The property is not clean. The restrooms are not maintained clean and towels are not soft and not usable at all. If i have an option for negative ratings then i will give -5 star ratings.
Business response:
Dear RAMANATHAM, Thank you for your valuable feedback. We sincerely apologize that your experience did not meet your expectations. We recognize the importance of cleanliness and comfort, and we will ensure that your observations regarding the condition of the room, restrooms, and amenities are communicated to our team. Your input is greatly appreciated as we strive to enhance the overall experience for all our guests. Sincerely, Hotel Management
Convenient to major routes. Staff very friendly, but after 1 week we had to ask for clean towels. We also had to put our garbage outside the door. Never notified as to how often rooms are cleaned. It wasn't done unless we asked. We were staying there for 2 weeks and a few days and when we arrived 1/2 hour early they wanted to charge a fee. I refused and we waited until the proper time. When I questioned why and since we were spending a lot of money there I felt it was inappropriate, the clerks response was they don't care an... read more
Business response:
Dear Janice, Thank you for taking the time to provide your valuable feedback. We appreciate your recognition of our friendly staff and the convenient location. However, we sincerely regret that several aspects of your stay fell short of your expectations. We recognize the critical importance of maintaining clear communication, ensuring consistent housekeeping, providing respectful service, and fostering a comfortable environment throughout your stay. Your concerns are acknowledged and will be shared with the team. We are gra... read more
Worst Hotel Stay of My Life We checked in at 5p on 7/3 and were told all of the kitchen items - coffee makers, etc, were all given out and there were no more available. Our room was dirty when we arrived and had a strong odor. At 10:45p a hotel employee entered our room without knocking, using a master key card and scaring me to death. We were told he meant to go into a room further down the hall. At 12:15a, the oder got stronger and we noticed raw sewage in the shower. We were moved to another room at 12:30a that was also v... read more
Business response:
Dear Liza, Thank you for taking the time to share such a detailed account of your experience. We’re truly sorry that your stay was marred by numerous concerns, including the condition of both rooms, the unexpected entry, and the challenges in reaching a manager. We understand how unsettling and frustrating this must have been, especially with the maintenance issues and lack of support throughout your stay. This is not the standard of care and attention we aim to provide. Your feedback has been noted and will be shared with t... read more
This was the dirtiest hotel room I’ve ever stayed in. The sheet was stained, the floors were dirty and sticky, there was a stray pill on the shelf, there was garbage on the floor, my dog found a used qtip, there was a dead bug squished on the wall, and the counters were not clean. The room also smelled like cigarettes and dog pee. Then when I went to complain and got new sheets, I pulled off the old sheet and the mattress was covered in dog hair. Completely disgusting. Will never stay again.
Business response:
Thank you for your feedback! We're thrilled to hear that you had a very good experience during your stay. We appreciate your suggestion regarding the rates, and we’ll be sure to take it into consideration. We hope to welcome you back soon for another great stay!
Do not tecommend It was a family stay . The place was stinky and room was dirty. Overall I will never recommend this place to anyone
Business response:
Dear Keerthimani, Thank you for your feedback. We’re sorry your visit did not reflect the cleanliness and comfort we aim to provide, especially during a family stay. Your experience is not what we want for any of our guests, and your comments will be shared with our team. We appreciate you sharing this with us and wish you the best in the future. Sincerely, Hotel Management
You wont sleep The hotel is literally next to the airport so you hear the airplanes landing and taking off at all hours. The walls are very thin so any bit of noise in the halls will wake you up. My floor next to the air conditioner was wildly warped and felt like it was going to cave in. Finally there was a moment where I was returning to my room after a long day and accidently went to the wrong room. Normally this wouldn't be anything but my key card actually worked and opened up a strangers room. This was a terrifying rea... read more
Business response:
Dear Caitlin, Thank you for sharing your experience. We understand how important rest, safety, and comfort are during any stay, and it’s clear your visit fell short in those areas. The issues you encountered are all serious concerns that we’re committed to addressing. Your feedback is being taken seriously and will be shared with our management and maintenance teams for immediate review. We appreciate you bringing this to our attention and truly regret that your stay was not the peaceful experience it should have been. Since... read more
Frequently asked questions about Extended Stay America Suites Buffalo - Airport
How is Extended Stay America Suites Buffalo - Airport rated?
Extended Stay America Suites Buffalo - Airport has a 3.3 star rating with 1,167 reviews.
When is Extended Stay America Suites Buffalo - Airport open?
Extended Stay America Suites Buffalo - Airport is open now. It will close tomorrow at 12:00 a.m.