Extended Stay America Suites Buffalo - Airport

Business response:

Dear Jay, Thank you for sharing your experience. We apologize for the inconvenience caused by having to change rooms multiple times. We appreciate your patience and are working to provide a more consistent and comfortable stay moving forward. We look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Dear Guest, First, we want to sincerely apologize for the cleanliness concerns you experienced during your recent stay with us. We strive to ensure our guests have exceptional services, combined with well-maintained accommodations during their travels, and we truly regret falling short of these expectations. Your specific remarks about the breakfast and the pool are also noted. We understand that no explanation of these issues can change your recent experience. Please know that we will take appropriate measures to address th... read more

Business response:

Dear Guest, We extend our sincere apologies for the inconvenience caused by the recent reservation. This situation does not meet the high standards we are committed to upholding. Your feedback has been communicated to our team to ensure that we prevent similar occurrences in the future. We value your understanding and look forward to the opportunity to provide a more seamless experience in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, We sincerely apologize for the delay you experienced during check-in and the inconvenience of not receiving the room you reserved. We do try to honor these requests whenever possible; however, there are times when we do not have the requested room unoccupied and available. We understand how frustrating this must have been and regret that our front desk did not meet your expectations. Your feedback is important and will be used to improve our service. We hope you will consider returning, allowing us the chance to ... read more

Business response:

Dear Guest, We sincerely apologize for the disturbances you encountered during your stay, including the noise issues and the extended check-in time, which understandably affected your overall impression. We take your concerns seriously and are committed to enhancing our operations to ensure a more peaceful and efficient experience for all guests. We truly value your feedback and hope you will consider staying with us again, so we can provide a more enjoyable and seamless stay that meets your expectations. Your comfort and sa... read more

Business response:

Dear Guest, We are disappointed to learn about your experience at our hotel. Please know that we value our world of differences and embrace inclusion, and we aim to treat everyone with dignity and respect, regardless of race, religion, gender, or sexual orientation. We appreciate your feedback and will share your comments with our team for evaluation. Thank you again, and we wish you safe travels. Sincerely, Hotel Management 

Business response:

DearGuest, We sincerely apologize for the less-than-satisfactory experience you encountered. Your feedback is of utmost importance to us, and we are committed to implementing improvements to enhance our service and cleanliness moving forward. Thank you for bringing your concerns to our attention. Sincerely, Hotel Management