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Extended Stay America Suites Buffalo - Airport
- Hotels
- Cheektowaga, NY
About this business
Location details
901 Dick Road, Cheektowaga, NY, 14225, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My wife and I stayed for one night. I drove in from Oswego NY to pick my wife up from the airport at 1am on Sunday and we decided we would stay the night and drive back home in the morning. I checked in at about 8 pm and stayed until her flight arrived at 1am. I called the front desk to tell them that I didn’t have a tv remote for my tv in my room. The person that answered the phone said he would look into it. I did not hear back from him again. So we were unable to watch the tv. In the morning my wife took a shower and noti... read more
Business response:
Dear Wayne, Thank you for sharing your experience. We’re glad you chose to stay with us during your visit, and we appreciate you taking the time to point out areas where we can improve. We apologize for the inconvenience with the TV remote and hair dryer, as well as the follow-up communication not meeting your expectations. Your feedback has been noted and will be shared with the team to help us improve. If you would like to discuss your experience in more detail, we encourage you to reach the property directly. We appreciat... read more
Business response:
Thank you for your feedback! We're thrilled to hear that you had a very good experience during your stay. We appreciate your suggestion regarding the rates, and we’ll be sure to take it into consideration. We hope to welcome you back soon for another great stay!
Previous guests clothes and stuff in refrigerator. Toiletries absent . Has to go down for soap. Breakfast was stale coffee and Walmart muffin. Joke - “cold breakfast’ bathing towels size was for babies . Beds not even queen .
Business response:
Dear Shailendra, Thank you for your feedback. We regret that your experience did not meet expectations and apologize for the inconvenience you encountered. Your comments regarding room readiness, amenities, and overall comfort will be shared with our team to ensure improvements are made. We look forward to the opportunity to deliver a better stay in the future. Sincerely, Hotel Management
Paper thin walls
Business response:
Dear Aaron, We're sorry to hear that the noise impacted the overall quality of your visit. Please accept our sincere apologies for the inconvenience caused. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take these concerns seriously and will look into the issue to address it effectively. Your feedback is appreciated, and we hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future. Sincerely,... read more
Room was nice but plane noises from the airport were distracting. Room had a missing fire and smoke detector and the light switches in the bathroom were not conveniently located.
Business response:
Dear Vincent, Thank you for choosing Extended Stay America for your stay and for taking the time to provide your valuable feedback. We are pleased to learn that, despite some challenges, your overall experience was positive. We will share the concerns you raised to ensure that all aspects of our service and facilities are functioning as intended. We appreciate your insights and look forward to the opportunity to welcome you back for a more seamless experience in the future. Sincerely, Hotel Management
Business response:
Dear Khish, Thank you for taking the time to leave a review. We’re sorry we didn’t meet your expectations during your stay. Your feedback is important and helps us improve our service and guest experience. We are committed to ensuring every guest feels comfortable and valued. Please consider giving us another chance to serve you better in the future. We look forward to welcoming you back soon. Sincerely, Hotel Management
Don’t recommend this hotel Poor communication between customers and hotel staff. Had (2) different types of hair left in the tub/shower. Muffins fit for??? No coffee available at breakfast. Towels and wash clothes paper thin. Couldn’t dry a popcorn fart let alone a 250lbs man after a shower. One of the worst hotels my wife and I have stayed in
Business response:
Dear William, Thank you for your honest feedback. We regret that your experience did not meet expectations and sincerely apologize for the issues you encountered. Your comments have been noted and will be shared with the appropriate teams to address these concerns. We understand the importance of comfort and consistency, and we appreciate you taking the time to let us know where we fell short. We hope to have the opportunity to improve and provide you with a better experience in the future. Sincerely, Hotel Management
Room was of poor quality with no amenities like a coffee maker. On last day the fire alarm was set off causing a huge delay in our departure. Out of all of my various hotels I’ve stayed in over the last thirty years this was the worst.
Business response:
Dear Josh, We sincerely apologize for the inconvenience you experienced during your stay, particularly regarding the room quality and the unexpected fire alarm. Your comfort is our priority, and we are disappointed to hear we fell short. Please be assured that we take your feedback seriously and are actively working to enhance our amenities and services. We genuinely value your patronage and hope you will consider giving us another opportunity to provide you with a much better experience in the future. Sincerely, Hotel Manag... read more
Frequently asked questions about Extended Stay America Suites Buffalo - Airport
How is Extended Stay America Suites Buffalo - Airport rated?
Extended Stay America Suites Buffalo - Airport has a 3.3 star rating with 1,167 reviews.
When is Extended Stay America Suites Buffalo - Airport open?
Extended Stay America Suites Buffalo - Airport is open now. It will close tomorrow at 12:00 a.m.