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Extended Stay America Suites Buffalo - Airport
- Hotels
- Cheektowaga, NY
About this business
Location details
901 Dick Road, Cheektowaga, NY, 14225, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dear Guest, Thank you for your valuable feedback. We are pleased that our cleanliness standards and service met your expectations. We would be honored to welcome you back to Extended Stay America at any time. Sincerely, Hotel Management
Room was not clean and no provision of complete toiletries and only the cold breakfast available and the pool was not clean..
Business response:
Dear Srikanth, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for the multiple issues you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We are committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to pr... read more
Concerned by a smell of sewer throughout the property. My room had no smoke detector. When showing staff a photo they kept asking if the detector didn’t work and I kept explaining it wasn’t there. Lack of basic understanding of the problem. No solution.
Business response:
Dear Jonathan, Thank you for bringing your concerns to our attention. We genuinely appreciate your feedback and are reviewing the issues you experienced to ensure they are addressed promptly. Your comfort and safety are our top priorities, and we are committed to improving our services based on your observations. We hope to have the opportunity to welcome you back and provide you with the exceptional experience we strive for. Sincerely, Hotel Management
Didn't want anything special when I made the reservation, just a convenient location for the trip. Unfortunately the air conditioning did not work only blew hot air all night. And because the windows were blocked from opening, that made it not only a code violation but very uncomfortable. My two star review is not because of the poor functioning of the air conditioner but the appearance of a lack of any kind of empathy from the front desk. After describing my issue, there was a head nod and that was the end of it.
Business response:
Dear Eric, We genuinely regret the inconvenience caused by the air conditioning issue and understand how it affected your comfort. Your experience with our front desk staff is important to us, and we strive for all our guests to feel supported during their visit. Please know that we are taking your comments seriously and will be addressing these concerns with our team. Your satisfaction is our priority, and we appreciate your understanding as we work to improve our service. Please accept our apologies, and we hope you will g... read more
Very basic. Airplanes fly over late at night and early in the morning. “Free breakfast” is stale muffins, instant oatmeal and bad coffee….that’s it.
Business response:
Dear Jack, Thank you for sharing your feedback regarding your recent stay with us. We appreciate your thoughts on the breakfast selection and understand that it did not meet your expectations. Our team is continuously working to ensure a more enjoyable experience for our guests, and your insights will help us improve. Regarding the noise from airplanes, we are exploring solutions to enhance our guest comfort. We hope you will consider staying with us again and give us the chance to provide you with a better experience. Since... read more
The whole places smells horribly, the doors to the outside (safety doors) don’t shut and lock and the tv has no cord.
Business response:
Dear Marsha, We appreciate your feedback and sincerely regret the issues you encountered during your stay with us. Your concerns are important, and we will address them promptly to improve the experience. We hope you will consider staying with us again so we can provide a better visit. Sincerely, Hotel Management
Terrible place to stay, avoid
Business response:
Dear Guest, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels. Sincerely, Hotel Management
deplorable stay If I could give this hotel less than a "1" rating I would. It was a deplorable building. Homeless I believe pay to stay here which would be okay, but there's absolutely no control regarding noise or quiet hours from 11:00 p.m. to 5:00 a.m. Check in was with a gentleman who was less than friendly and not accommodating. This is NOT a hotel that should be able to stay in business.
Business response:
Dear Guest, We’re truly sorry to hear that your visit was so disappointing. It’s clear that the atmosphere and service fell well short of your expectations, and we regret that your concerns weren’t better addressed during your time with us. Please know that your feedback regarding overnight disturbances, the condition of the property, and staff interaction has been shared with the appropriate team for immediate attention. We understand how frustrating this must have been and sincerely apologize for the impression it left. We... read more
Due to the Airport net door the Hotel was bit noisy
Business response:
Dear Bhavesh, Thank you for providing your feedback. We acknowledge that noise from the nearby airport affected your experience during your stay. We sincerely appreciate your understanding and hope that the other aspects of your stay will encourage you to choose us again. It will be our pleasure to welcome you back to Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites Buffalo - Airport
How is Extended Stay America Suites Buffalo - Airport rated?
Extended Stay America Suites Buffalo - Airport has a 3.3 star rating with 1,167 reviews.
When is Extended Stay America Suites Buffalo - Airport open?
Extended Stay America Suites Buffalo - Airport is open now. It will close tomorrow at 12:00 a.m.