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Extended Stay America Suites Buffalo - Airport
- Hotels
- Cheektowaga, NY
About this business
Location details
901 Dick Road, Cheektowaga, NY, 14225, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Microwave in the room was placed in a shelf that you could hardly open the door. Breakfast only muffin, some chocolate bar, coffee. They should probably not advertise as free breakfast, since they only offer snacks.
Business response:
Dear Patrick, Thank you for sharing your feedback. Thank you for your feedback. We apologize for the inconvenience caused by the placement of the microwave and the limited breakfast options. We understand how it can feel when expectations are not met. Your comments will be shared with the relevant team as we continually seek improvement. We value your input and appreciate you taking the time to share your experience. Sincerely Hotel Management
Hi Toilet flush and TV were not working and not clean, not good for family safe
Business response:
Dear Muthukrishnan, Thank you for your feedback. We’re sorry to hear that the room did not meet your expectations, particularly in terms of cleanliness and maintenance. These issues are being taken seriously and will be addressed with the appropriate teams. We understand the importance of a secure and functional environment, especially for families, and appreciate you bringing this to our attention. Sincerely Hotel Management
The place smells very musty. My allergies have kicked in. Young man checking me in not very pleasant, he announced my room number while others could hear, very unacceptable plus, It appeared to have a few unsavory individuals. No product in rooms other than hand soap. No coffee. Went down for a breakfast to find coffee and hot water a few muffins and oatmeal. Let’s just say we will never book this chain again.
Business response:
Dear John, Thank you for sharing your concerns with us. We apologize that your experience did not meet your expectations. We understand the importance of comfort, privacy, and service, and we regret that your stay did not meet these standards. Your feedback is valuable and will help us make improvements for a better experience in the future. We wish you good health and safe travels ahead. Sincerely Hotel Management
we got there and they gave us a dirty room. then we get a new room and it smelled like someone before was smoking in there. but it was ok
Business response:
Dear Emillee, Thank you for sharing your experience. While we aim to provide a welcoming and well-prepared environment from the start, we appreciate your patience and understanding. Feedback like yours helps us focus on consistency and ensures that our team remains attentive to the details that matter. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area. Sincerely, Hotel Management
The staff did not clean verte well the showers
Business response:
Dear Guest, Thank you for your valuable feedback. We are pleased that our cleanliness standards and service met your expectations. We would be honored to welcome you back to Extended Stay America at any time. Sincerely, Hotel Management
Overnight trip. A/c didn’t work and no shower curtain in the bathroom
Business response:
Dear Eric, Thank you for taking the time to share your experience. We're truly sorry to hear that your overnight stay was impacted by the room conditions. While unexpected issues can arise, we understand how important comfort and functionality are, especially during a short visit. The concerns you mentioned are being addressed with our team. Your feedback is invaluable as we continue to improve both our facilities and attention to detail. We hope you will accept our apologies and consider giving us another chance to show you... read more
Business response:
Dear Guest, Thank you for your valuable feedback. We are pleased that our cleanliness standards and service met your expectations. We would be honored to welcome you back to Extended Stay America at any time. Sincerely, Hotel Management
Business response:
Dear Guest, Thank you for your valuable feedback. We are pleased that our cleanliness standards and service met your expectations. We would be honored to welcome you back to Extended Stay America at any time. Sincerely, Hotel Management
Friendly helpful staff, it was not very clean. The room wasn’t fresh. The smoke detector was beeping the first evening when O called downstairs no one answered. When I reached out to corporate they did not
Business response:
Dear Guest, Thank you for your valuable feedback. We are pleased that our cleanliness standards and service met your expectations. We would be honored to welcome you back to Extended Stay America at any time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites Buffalo - Airport
How is Extended Stay America Suites Buffalo - Airport rated?
Extended Stay America Suites Buffalo - Airport has a 3.3 star rating with 1,167 reviews.
When is Extended Stay America Suites Buffalo - Airport open?
Extended Stay America Suites Buffalo - Airport is open now. It will close tomorrow at 12:00 a.m.