Extended Stay America Suites Buffalo - Airport

Business response:

Dear Guest, We’re sorry your experience did not meet expectations. We apologize for any discomfort caused by the condition of the room and the service you received. Your feedback is essential and will be shared with our team so we can work on making improvements. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your experience. It's disheartening to learn that your arrival and departure did not reflect the attentive service we strive to provide. Every guest interaction is important, and your feedback highlights areas where we must do better. Please accept our sincere apologies for the oversight, and know that your comments have been noted for immediate attention. We hope for another opportunity to deliver a more welcoming and seamless visit. Sincerely, Hotel Management 

Business response:

Dear Guest, We apologize for the noise disturbance you experienced during your stay. We understand how important a quiet environment is for a restful night’s sleep. We will look into this matter and explore potential solutions to improve the soundproofing in the affected areas. Your comfort is important to us, and we will continue to work towards ensuring an enjoyable stay for all guests. We hope to welcome you back soon for a more peaceful experience. Sincerely, Hotel Management 

Business response:

Dear Guest, We are truly sorry to hear that your experience did not meet your expectations. We strive to provide a comfortable and welcoming environment for all our guests, and we regret that we fell short during your stay. We hope you will consider giving us another chance in the future and look forward to welcoming you back! Sincerely, Hotel Management 

Business response:

Dear Guest, We sincerely apologize for the issues you experienced during your stay. We're sorry to hear about the noise disturbances, the condition of the pool, and the lack of amenities. This is certainly not the level of service we strive to provide. Please know we are addressing these concerns with our team to ensure future improvements. We truly appreciate your comments and hope you'll consider staying with us again so we can provide a better experience. Sincerely, Hotel Management 

Business response:

Dear Guest, We apologize that you were dissatisfied with our housekeeping services. While our housekeeping is done weekly to respect our guests' privacy, we are always happy to provide fresh linens and whatever we can to make the most of your stay. Fresh linens and towels, along with any necessary toiletries, are always available at the front desk. If there was any miscommunication about our services during check-in, please accept our apologies. Your feedback has already been shared with our staff, and we would love another ... read more

Business response:

Dear Guest,Thank you for your review. We are sorry for any frustrations you experienced with our front desk associates. Your comments are being shared with the appropriate staff members to ensure this does not happen again. We would appreciate it if you would give us another opportunity so you can experience our hospitality, which you should have during this visit. We hope to welcome you back soon.Sincerely,Hotel Management 

Business response:

Dear Guest, We apologize for the condition of the room and any discomfort it caused during your stay. Cleanliness is a top priority, and your comments have been shared with our housekeeping team to ensure immediate improvements are made. Thank you for bringing this to our attention. We look forward to the opportunity to welcome you back so we can provide you with a better experience next time.Sincerely,Hotel Management 

Business response:

Dear Guest, We are pleased to hear that you had an energizing and fulfilling stay at Extended Stay America. Thank you for taking the time to share your review with fellow travelers and for expressing your enthusiasm about returning. We look forward to seeing you again soon.Sincerely,Hotel Management