Extended Stay America Suites - Charlotte - Matthews

Business response:

Dear Letes, Thank you for sharing your review about your visit to our hotel. Our housekeeping team works hard to keep the area clean and fresh for all our guests. However, we regret not meeting your expectations with a clean room. The team is already at work to re-look the missed areas. Our front desk team is available to help you always. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management 

Business response:

Dear Dijon, Thank you for choosing Extended Stay America for your recent accommodations. We're glad you enjoyed your stay and find our staff friendly and helpful. We take pride in guests' satisfaction, so we are thrilled this was your experience. Your compliments are both rewarding and encouraging, and we will share this with the team to let them know their efforts are appreciated. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for choosing us and reviewing your experience at Extended Stay America. It's so nice to know you enjoyed your stay and wanted to return for another visit. Everyone here works hard to provide high levels of service and makes an effort to ensure every guest has an exceptional experience. So we are thrilled that we exceeded the expectation and appreciate your comments. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management