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Extended Stay America Suites - Charlotte - Matthews
- Hotels
- Matthews, NC
About this business
Location details
1424 Matthews-Mint Hill Rd., Matthews, NC, 28105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Friendly staff and clean
Business response:
Dear Tyler, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area. Sincerely,Hotel Management
Good
Tractor and trailer parking lot, clean and convenient walking for dinner
Business response:
Dear Paula, Thank you for the awesome review. We are pleased everything went great for you during your visit and that our excellent location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay.Sincerely,Hotel Management
Accommodating staff The hotel was having maintenance issues when we arrived late but they were very accommodating. The staff I dealt with were some of the best, in my experience. Our room was clean and very basic. Our only issue was there was a strong odor of fumigation spray (for bugs). But, we found no trace of bugs in the room.
Comfortable stay All the employees were nice and friendly but they are in a transition period so some items were unavailable. The rooms had washcloths and bath towels but no hand towels. The elevator was not working and we were on the third floor but they did ask if we’d like to switch to a different hotel. The couch in our room obviously had been used previously by someone with a cat because it was covered in scratches. The breakfast was just granola bars and mini muffins. I think that after transition is completed from a S... read more
Frequently asked questions about Extended Stay America Suites - Charlotte - Matthews
How is Extended Stay America Suites - Charlotte - Matthews rated?
Extended Stay America Suites - Charlotte - Matthews has a 3.8 star rating with 1,095 reviews.
When is Extended Stay America Suites - Charlotte - Matthews open?
Extended Stay America Suites - Charlotte - Matthews is open now. It will close tomorrow at 12:00 a.m.