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Extended Stay America Suites – Columbia – Greystone
- Hotels
- Columbia, SC
About this business
Location details
180 Stoneridge Dr., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the worst i have ever seen condoms in parking lot vomit outside the lobby not smelly but stinking rooms loud people roaming the halls all night police were called to remove some.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Rest be assured, your feedback has been shared with the appropriate team so that we can improve our future guest's experience. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
the parking lot had condoms and vomit the rooms smelled so bad our clothes had to be washed and we only stayed one night. we checked out earlier than scheduled along with others we met in the lobby. there were people in the hallway at all hours noisy and even had to call the police to remove someone. not recently remodeled as advertised. the worst i have ever experienced, and i am 64 years old and travel a lot.
Business response:
Thank you for choosing our hotel for an overnight stay. We apologize for the difficulties you encountered while you were here. Please be assured that we are taking immediate actions with the appropriate departments to ensure future guests do not face the same issues. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Bad condition of bathroom door, tilted microwave due to a screwthst had come out, entry lamp not working, kitchen oven not in a good condition, no coffee pot in the room
Business response:
Please accept our sincerest apologies for the difficulties you encountered while you were here and regret the disappointing stay you had. Rest assured, we have shared your comments with the appropriate team so that such problems are never repeated. Again, we are very sorry for the problems you encountered. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience. Sincerely, Hotel Management
Room was very dirty, bed had bugs on it even after I asked for clean sheets staff refused to correct problem or transfer to another room
Business response:
We are sorry you encountered some issues with housekeeping services during your stay. It is very unusual for our front desk team to be unresponsive to the needs of a guest when made aware of an issue, and our housekeeping staff delivers outstanding service. We sincerely apologize this was not the case during your stay. We have shared your feedback with our housekeeping team as well as our front desk team and will use this as a training opportunity to improve our service delivery. We hope you will give us a chance to provide ... read more
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
As soon as you walk in the front door it smells like stale cigarettes. I had to wait ten minutes for someone to come to the front desk. The batteries in the TV remote were dead and when I asked for new batteries the attendant pulled some batteries out of a desk drawer which only lasted overnight. At checkout I again had to wait for someone to show up at the front desk.
Business response:
Thank you for evaluating your visit. Please accept our apologies for the maintenance and service issues you experienced while you were here. We have shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We hope this unfortunate situation will not prevent you from staying with us in the future, and that you will give us another opportunity to provide the hospitality for which we are known. Sincerely, Hotel Management
Absolutely horrible. The door to the lobby was taped open so you could even enter to check in. Filthy hallways and lobby. Security was non existent since doors leading to a rear parking lot were left open all night. The entire facility resembled tenement housing.
Cancelled our reservation without calling us to let us know they were doing so. Offered terrible explanation as to why they cancelled our reservation and literally kicked us out of their lobby telling us to find another hotel. Thank god a Hilton hotel was across the street. Offered us an amazing deal and was much nicer, cleaner, better staff, and a beautiful place to stay.
Business response:
Dear Jackie, we are so very sorry for the reservation issues and for the overall disappointing experience. This was not the welcome we had hoped for you and not one we want to be repeated. While this was an isolated incident, we hope to make this up to you on a future trip to the area. Thank you for the opportunity to improve. Sincerely, Hotel Management
The absolute nastiest place I've stayed. It's a non smoking place yet our room smelled like a carton of cigarettes and that wasn't even the worst part. We took the sheets off the bed and it looked like a murder scene took place on it. I wish I could post a picture of it it was so horrendous. We were in the room for five minutes before we gagged and coughed our way out of there and asked for a refund. I would highly, and I mean highly, recommend that anyone who is thinking about staying there to reconsider and to spend whatev... read more
Business response:
Thank you for your review. We sincerely apologize for the difficulties you encountered while you were here. The smell of smoke in your room is a concern because we adhere to a strict 'no smoking' policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites – Columbia – Greystone
How is Extended Stay America Suites – Columbia – Greystone rated?
Extended Stay America Suites – Columbia – Greystone has a 3.2 star rating with 1,636 reviews.
When is Extended Stay America Suites – Columbia – Greystone open?
Extended Stay America Suites – Columbia – Greystone is open now. It will close tomorrow at 12:00 a.m.