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Extended Stay America Suites – Columbia – Greystone
- Hotels
- Columbia, SC
About this business
Location details
180 Stoneridge Dr., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The customer service was horrible. No one was in the lobby... had to call for service. The lady was very nasty and disrespectful.
Business response:
Tina, thank you for your stay and comments. Please accept our apologies for the less than positive experience with our front desk associates. We have customer service training in place for our associates so we are sorry this situation was not handled appropriately. We have alerted the front desk team and shared your concerns so this does not happen again. We hope you will give us another chance to demonstrate the excellent service we strive to provide. Sincerely, Hotel Management
Infested With BEDBUGS!!! This hotel is infested with BED BUGS! I was bite all over my body including my face! Went to checkout & was told I would receive a refund once the Manager came in. Next I received a phone stating that I could not get a refund because when they went to check the room it was no signs of bed bugs! DO NOT I REPEAT DO NOT WASTE YOU MONEY ON THIS PLACE! Manager was very disrespectful!
They had a lot of roaches and things were broken it was ridiculous
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the roaches in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Sink in bathroom ran constantly. Faucet was loose. Room smelled of smoke.
Business response:
Scott, thank you for choosing us. We are sorry you were inconvenienced by maintenance issues in your suite. Our maintenance team worked diligently to get it resolved as soon as possible. We also We are sorry for the inconvenience you experienced due to smoke smell. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Thank you for staying with us. We hope you will make the same choice the next time you visit. Sincerely, ... read more
Not bad Not so great - internet in and out all the time, TV was supposed to have CNBC and did not - just a constant battle with the internet was the biggest issue - they said they were working on it but 2 days, issues all day.
Business response:
Thank you for staying with us and providing your feedback. We know how important it is to stay connected when you are away from home, so please accept our apologies for the issue you had with Wi-Fi in your room. Our maintenance team has been notified to ensure the problem is corrected. Also, we provide our guests with complimentary internet. However, the guest can upgrade the Wi-Fi speed by paying a nominal fee of $5. We hope you will choose us again for a much more enjoyable experience. Sincerely, Hotel Management
I have called customer service and filed a complaint they said that they would call me back in 24 hrs I heard nothing.
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
DO NOT STAY at this property. It is dirty staff totally incompetent and does not know the meaning of the word civility. Checked into a room with ceiling light fixture missing fresh snot dripping on the wall gross dried out food in the fridge and complete drawers missing from the cabinet. When I bought this to the manager's attention her response was that she had filled out a maintenance order a day later nothing was done All this not mentioning the hostility I experience from the front desk staff who said she really did not ... read more
Business response:
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your visit. We truly regret the inconvenience this caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites – Columbia – Greystone
How is Extended Stay America Suites – Columbia – Greystone rated?
Extended Stay America Suites – Columbia – Greystone has a 3.2 star rating with 1,636 reviews.
When is Extended Stay America Suites – Columbia – Greystone open?
Extended Stay America Suites – Columbia – Greystone is open now. It will close tomorrow at 12:00 a.m.