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Extended Stay America Suites – Columbia – Greystone
- Hotels
- Columbia, SC
About this business
Location details
180 Stoneridge Dr., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel was disgusting, the door on the room did not even close all the way and the lock was broken off. The check-in girl told us that they have had a lot of break-ins to the rooms recently. After going to the room and seeing the door we told the front desk and they were not going to fix it. We left and got another hotel. They did not give our money back.
Business response:
Thank you for being our guest. We are disheartened to read about the problems you experienced. Our team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Stay away at all costs We chose this hotel as it was the only fairly priced one tmfor the whole family so we can see our baby graduate bootcamp. first of all the first room they put us in had a big roach dead on the floor we had a handicap bathroom that wouldn't lock it was horrible and it smelled then they put us to another room that hadn't been "remodeled" because of a flood everything smelled dingy there was black mold everywhere and it was just horrific we left the first day now I've called hotels.com to get a full refun... read more
DO NOT STAY AT THIS HOTEL !!!! WORSE EXTENDED STAY THAT IVE EVER BEEN !!!!! ANY VACATION THAT MY FAMILY & I GO ON, WE ALWAYS BOOK AT EXTENDED STAY WITH NO PROBLEM. BUT THIS ONE IS FAR THE WORSE !! STAFF TO CHECK IN WAS VERY RUDE, THEY WERE LOW ON STAFF AS WELL. NO ELEVATOR, SMELLED LIKE WEED THROUGHOUT THE HOTEL, DIDNT HAVE TOILET PAPER IN THE RESTROOM, ROOM WAS FILTHY, BATHROOM WAS DISGUSTINGLY DIRTY, LIGHT FIXTURE WAS FALLIN APART, TOILET SEAT WAS DAMAGED, FLOORING IT LOOKED LIKE WE WAS ABOUT TO FALL THROUGH, THE MICROWAVE... read more
The pull out matress had what looked like human feces and blood on it.
Business response:
Thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
No, JUST NO STAY ANYWHERE BUT HERE! On a possible note, the front desk staff was nice, but when I asked for bedding for the foldout bed, I was given just two stained sheets. They were out of pillows and blankets. The blanket on the bed had cigarette holes, the furniture looked like they plucked it from trash set out along the road, and we found giant caterpillar shells on the floor! All this, and the worst part was that the back door wasn’t locked, bc it was actually missing a doorknob and propped open! There were clusters o... read more
Business response:
Stacy, thank you for your review. We are sorry for the issues you encountered and the inconvenience it caused. Your feedback will be shared with the housekeeping and maintenance teams for review and action. We appreciate your feedback and hope to have another chance to provide you with a much better experience. Sincerely, Hotel Management
Ass soon as I arrived there was multiple people just hanging around the front door and wouldn't move until i asked 3 times. Once inside I hot checked in no problem. But the hotel smelled like marijuana as i was walking thru to my room. Once in the room, bathroom light didn't work. The room smelled like sour cheese. There was a bad leak from the A/C unit that made the floor soaked. After I woke up, went to go look for the Continental breakfast, and there was only coffee. Definitely disappointed.
Business response:
Please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
The lobby area needed vaccuming. The kitchen floor in room hadn't been mopped, it was sticky. Evidently the bathroom sink hadn't been cleaned because toothpaste spots were on the faucet. The entry to the first floor is awkward.
Business response:
Thank you for posting a review of your stay. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites – Columbia – Greystone
How is Extended Stay America Suites – Columbia – Greystone rated?
Extended Stay America Suites – Columbia – Greystone has a 3.2 star rating with 1,636 reviews.
When is Extended Stay America Suites – Columbia – Greystone open?
Extended Stay America Suites – Columbia – Greystone is open now. It will close tomorrow at 12:00 a.m.