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Extended Stay America Suites – Columbia – Greystone
- Hotels
- Columbia, SC
About this business
Location details
180 Stoneridge Dr., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Tv didnt work No cups Had to wait a hour for someone to come to front desk Paid for 2 nights but keys got cut off after 1st night no staff at front desk to issue new key had to wait
Business response:
We sincerely apologize for not being able to provide you with a clean and comfortable stay. Your feedback regarding the maintenance and service issues are shared with the concerned teams to make sure necessary actions are taken ensuring these problems don’t occur again. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
it’s was the worst hotel I have ever stayed at !!
Business response:
Bilinda, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your stay. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
We arrived there and check in the hotel they give us room 310 went inside the bed was dirty so have to change room 312 and same dirty and moved to room 313 open the top sheet and found the bed bug crawling on the bed I have a picture and time when I took the picture . I will never stay there again
Business response:
Dear Guest, thank you for taking the time to share your review with us. We are sorry to learn that your experience did not meet expectations. Fresh and clean accommodations are expected and it's clear we let you down. We have since inspected the rooms in question and have found them to be free of any pests. Thank you for alerting us so we could act quickly to ensure a more enjoyable stay for our future guests. We hope to welcome you back soon and travel well. Sincerely, Hotel Management
I was able to sleep in the bed and the bathroom was clean. Other than that this place needs tottal renovations. It is not nice at all.
Business response:
Thank you for staying with us and for taking the time to post a review. We're sorry our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management
Not good. No hot water. They struggled to get a key to work for my room. Comforter had stains.
Business response:
Candice, thank you for reviewing your stay with us. We are sorry for the issues with the water temperature and the problems in your suite. Your feedback will be shared with the appropriate team and will ensure it is not repeated. We value your comments and hope to have another opportunity to serve you better. Sincerely, Hotel Management
There was no hot water throughout the whole hotel so my family was unable to shower comfortably during our stay.
Business response:
Thank you for your review of your recent stay. We apologize for the issue with water temperature and the inconvenience it caused. Your feedback will be shared so that it is fixed and is not repeated. We hope you will provide us another chance to serve you better. Sincerely, Hotel Management
The clerk ( white lady) with red hair) was rude. She lied about the condition of room, one of her best one. There was no heat water, the phone didn’t work and there were ants and roaches. The office was until 7am I called the number no one asked and when she decided to come in she at first lied about being unaware of the conditions but later said she would credit $6 back on my card, she didn’t due to the whole establishment were out of hot water. I showed her the ant bites on me and my one year old niece and she ignored me. ... read more
Business response:
Please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you and your family. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites – Columbia – Greystone
How is Extended Stay America Suites – Columbia – Greystone rated?
Extended Stay America Suites – Columbia – Greystone has a 3.2 star rating with 1,636 reviews.
When is Extended Stay America Suites – Columbia – Greystone open?
Extended Stay America Suites – Columbia – Greystone is open now. It will close tomorrow at 12:00 a.m.