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Extended Stay America Suites – Columbia – Greystone
- Hotels
- Columbia, SC
About this business
Location details
180 Stoneridge Dr., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing, I liked!!!! Couldn't stay there, because it was soooo bad
Business response:
Regina, first and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
It should say there are three stories and no elevator. The chair in my room was taped, the door made a horrible sound when it opened and closed, the trash cans were missing from the room there was no coffee maker or blow dryer. The room was mostly clean just dated. Stains on every surface including burn marks. The staff was very polite though.
Business response:
Thank you for your review. We are sorry for the issues you encountered in your suite. Your feedback will be shared with the appropriate team for review and action. Please know, coffee maker and hairdryer for your suite are kept and available at the front desk upon request. Again, we are very sorry for the problems you encountered. We do hope you will stay with us another time so we can provide you with an enjoyable experience. Sincerely, Hotel Management
There’s nobody there after 12pm. Room was dirty found a sock on the floor as soon as we walked in. The sheets were stained and there were dead bugs on the sheets. Trying going back to talk to someone and they had a sign that said the hours were 9am-12pm. To call the emergency number and dial 0. Totally unacceptable.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your room. Please be assured that we have discussed your concerns with our housekeeping team to make sure such incidents can be prevented from occurring again. We're also sorry to know you were unable to find any assistance at the front desk. Your feedback is noted, and it has been shared with the appropriate individuals to take necessary actions. We would like to regain your trust and hope you will give us that opportunity in the future. S... read more
The room had bed bugs the kitchen supplies were terrible and most of yhe staff had an attitude
Business response:
Dear George, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
The "free breakfast" was a granola bar and an oatmeal packet. We didn't arrive until 2am after driving for 10 hours and it took forever to get our room though we booked online prior to arriving and were almost told there wasn't space for us. We were also told we had to be back in the lobby before 11am with keys to check out. I got down to the lobby around 10:45am and there was a staff member in the chair behind the desk on her phone and she wouldn't acknowledge me. I finally asked if I had to wait for someone else and she sa... read more
Business response:
Thank you for choosing our hotel. We are extremely sorry for the issue you encountered upon arrival and regret the service you received from our associates. We take pride in delivering superb service, so we apologize that we fell short. Your feedback has been shared with the appropriate staff members, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. Thank you for your feedback, and we hope you will give us another chance to demonstrate the excellent service that should have been p... read more
Breakfast was a joke. Instant oatmeal no spoons or bowls. Everything was mediocre. Ok for a place to rest your head and shower.
Business response:
Thank you for your review. We are glad you had an overall good stay. However, we are sorry the breakfast was not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. Please know, kitchenware for your suite is kept and available at the front desk upon request. We hope to have another chance to provide you with a much better experience. Sincerely, Hotel Management
Smelled like weed the whole night. No one wanted to do anything about it. Dirty sheets. Had to be placed in two rooms because they couldn’t get their act together. When this is mentioned before I check out, all they said was sorry.
Not a chance. When we arrived and went up to our room on the 3rd floor, the hallway was littered with cigarette butts and the carpets very dirty. We opened the door to our room and it was extremely hot. The heat was on and turned all the way up. The window was open, and the screen bent/broken and pushed out, like someone had somehow been going in and out from the window frame. The sleeper sofa was pulled partially out, with a huge tear in the arm. The bed was unkade and looled like someone had just climbed out of it. The car... read more
Business response:
Ginger, thank you for being our guest. We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in... read more
Frequently asked questions about Extended Stay America Suites – Columbia – Greystone
How is Extended Stay America Suites – Columbia – Greystone rated?
Extended Stay America Suites – Columbia – Greystone has a 3.2 star rating with 1,636 reviews.
When is Extended Stay America Suites – Columbia – Greystone open?
Extended Stay America Suites – Columbia – Greystone is open now. It will close tomorrow at 12:00 a.m.