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Extended Stay America Suites – Columbia – Greystone
- Hotels
- Columbia, SC
About this business
Location details
180 Stoneridge Dr., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible stay The room was dirty. The whole place smelled like cigarettes and pot even though it was supposedly “non-smoking”. We got locked out of our room and had to break into it. There was never a person at the front desk and we waited to get checked in for 30 minutes.
Business response:
Jessica, thank you for staying with us. We apologize for the housekeeping issues you encountered during your visit. We take the cleanliness of our rooms very seriously and have inspections in place to keep this from happening. Your feedback has been shared with our housekeeping team and steps are being taken to ensure this does not happen again. We are also sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service and the feedback we receive, good or bad, helps us... read more
I need a refund I ended up being f very very sick with severe stomach pain lead to sever chest pain but the staf was great
Business response:
Dear Guest, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
Dirty, nasty, and disgusting. Unsafe and dangerous. Avoid at all costs! They’ll also put illegal charges on your card.
Business response:
Dear Valued Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
It was like we stayed in a boarding house. It smelled. The doors unsafe
Business response:
Thank you for taking the time to give important specifics in your evaluation of our hotel. We apologize for the odor you experienced on your stay, and that it compromised your experience. Your feedback will be shared with our housekeeping team for review and action. We are also sorry you did not found the door safe. We value your comments and hope to have another opportunity to redeem ourselves. Sincerely, Hotel Management
No show at check in I did not stay there because nobody was available to check me in when I arrived.
The pull out couch mattress was horrible . The floor had spots all over . Differently time for a remodel very poor conditions.
Business response:
Chris, thank you for being our guest. We sincerely apologize for the cleanliness issue you encountered in your suite. Your concern has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We will also share your feedback with the people in our organization who are responsible for formulating plans for future renovations. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
You get what you pay for This property was not as advertised! Checked into the first non-smoking room and had to request a new one because it smelled so badly of cigars. Second room was better but still had an unusual smell mixed with stale cigarettes. There were dead bugs everywhere! The sheets and linens smelled clean but the comforter was stained. The security bolt on the door was broken. Although the staff was very pleasant, the facility looked nothing like the pictures that are posted. We reserved the room for two night... read more
Eh When it was time for us to check in, they gave us the key to a room that someone was LVING in. She changed our rooms, we needed other sheets and a blanket for the pull-out couch because we had 3 people & she told us she didn’t have any extra blankets. So we had to purchase our own from Walmart. When I left, another employee asked about our stay, and I informed her of all of this and she quickly came back with several excuses, other than a simple apology.
Business response:
We appreciate your comments about your stay at our hotel. We were disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we are sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. Also, we are reviewing the concerns you mentioned regarding the blankets with our staff to see these items are always well-stocked. We hope yo... read more
Frequently asked questions about Extended Stay America Suites – Columbia – Greystone
How is Extended Stay America Suites – Columbia – Greystone rated?
Extended Stay America Suites – Columbia – Greystone has a 3.2 star rating with 1,636 reviews.
When is Extended Stay America Suites – Columbia – Greystone open?
Extended Stay America Suites – Columbia – Greystone is open now. It will close tomorrow at 12:00 a.m.