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Extended Stay America Suites - Columbus - Dublin
- Hotels
- Dublin, OH
About this business
Location details
450 Metro Pl. N., Dublin, OH, 43017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Parker, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The front desk clerk was nice but not professional. The lobby, elevator, and the hallway floors needed swept. The room had a smell and needless to say, I didn't stay and cancelled my reservation. I forgot that people are living here, too.
Business response:
On behalf of our entire team, we would like to offer our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, and have addressed this issue with the head of our housekeeping department to see where steps were missed so that this does not happen again. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Squalid This is possibly the dirtiest Hotel I have stayed at during my visits to America. I booked to stay for a week and checked out after one night. Reception didn't even ask why!! So they must know how bad it is. The carpet wasn't vacuumed, there was a thick layer of dust over everything. One of the seats was covered in mud and the other what looked suspiciously like lady juices!!. The bed linen was grey/white and smelled odd and the mattress was so uncomfortable and covered in so many stains it would have kept CSI busy f... read more
Business response:
John, thank you for staying with us during your visit to recently. It was disheartening to read your review regarding issues with our housekeeping. We strive to provide clean accommodations for all our guests, and it seems that we fell short of this during your stay. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest arriving. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a futu... read more
Not as good as last stay Strong unpleasant smells and additional strong smoke smell. Not exactly the cleanest. Last visit was better but this time it’s a little more run down. The only reason to stay is the friendly staff who are very helpful.
Business response:
Thank you for sharing your thoughts about your recent stay. We apologize for the smoke odor you encountered while you were here. We work hard to provide a clean and comfortable environment, and we are sorry if these issues compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you once again, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Location is good. Rooms smell tobacco. Bathroom not flushed. Pillows with hair on them. DO NOT stay here.
Business response:
Mike, thank you for being our guest. Although you liked our ideal location, we are sorry for the issues you had in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
There were people sleeping in the lobby on the floor and on two chairs. I can not believe the staff would allow that to happen!
Business response:
Christopher, thank you for your feedback regarding your stay with us. Good or bad, we welcome all comments as they are very important to know where we can improve. We apologize for the inconvenience you had at our property. We have discussed your comments with our team to review our current procedures to see where we failed and make corrections accordingly to assure it does not happen again. We hope you will give us another chance to redeem ourselves and return for another stay. Sincerely, Hotel Management
The bed was hard, vending was outrageous, no ice machine and the breakfast was granola bars and coffee
Business response:
Thank you for being our guest and for your review. We are sorry for your disappointment with our amenities. Kindly note we have ice trays for your convenience, so we do not have ice machines. We will also share your valuable comments regarding our grab-and-go breakfast and the bed with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
I really didn’t like anything regarding the hotel. Staff is not nice and no proper maintenance of the hotel and more over it is not worth of price. I towels are not clean.
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites - Columbus - Dublin
How is Extended Stay America Suites - Columbus - Dublin rated?
Extended Stay America Suites - Columbus - Dublin has a 3.7 star rating with 1,354 reviews.
When is Extended Stay America Suites - Columbus - Dublin open?
Extended Stay America Suites - Columbus - Dublin is open now. It will close tomorrow at 12:00 a.m.