This profile has been claimed by the business owner or representative.
Extended Stay America Suites - Columbus - Dublin
- Hotels
- Dublin, OH
About this business
Location details
450 Metro Pl. N., Dublin, OH, 43017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upon checking in I was
Business response:
Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these types of concerns are not repeated. It was our pleasure accommodating you, and we hope you will give us another opportunity to provide you with the hospitality you deserve. Sincerely, Hotel Management
Not good at all Bugs in bathroom sink, the toliet did not even work and the shower made a banging noise when you turned it on and it filled the bathtub up with water, also the tv wouldn't turn on.
Business response:
Thank you for posting a review of your recent stay. We are sorry for the issues you had in your room and for the inconvenience you experienced. Please be assured we will share your concern with the appropriate team members so we can take corrective actions. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
Business response:
Pat, it is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
The front desk check in was rude on her cell phone while checking in eating and talking to other employees while checking in making me not want to stay
Business response:
Thank you for choosing our hotel for your stay and for taking the time to provide feedback. It is certainly disappointing to read about the problems you experienced at the front desk during check-in. We will share your remarks with our team so we can ensure these types of mistakes are not repeated. It was our pleasure to accommodate you, and we hope you will give us another opportunity to be of service to you. Sincerely, Hotel Management
Business response:
Parker, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The front desk clerk was nice but not professional. The lobby, elevator, and the hallway floors needed swept. The room had a smell and needless to say, I didn't stay and cancelled my reservation. I forgot that people are living here, too.
Business response:
On behalf of our entire team, we would like to offer our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, and have addressed this issue with the head of our housekeeping department to see where steps were missed so that this does not happen again. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Squalid This is possibly the dirtiest Hotel I have stayed at during my visits to America. I booked to stay for a week and checked out after one night. Reception didn't even ask why!! So they must know how bad it is. The carpet wasn't vacuumed, there was a thick layer of dust over everything. One of the seats was covered in mud and the other what looked suspiciously like lady juices!!. The bed linen was grey/white and smelled odd and the mattress was so uncomfortable and covered in so many stains it would have kept CSI busy f... read more
Business response:
John, thank you for staying with us during your visit to recently. It was disheartening to read your review regarding issues with our housekeeping. We strive to provide clean accommodations for all our guests, and it seems that we fell short of this during your stay. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest arriving. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a futu... read more
Not as good as last stay Strong unpleasant smells and additional strong smoke smell. Not exactly the cleanest. Last visit was better but this time it’s a little more run down. The only reason to stay is the friendly staff who are very helpful.
Business response:
Thank you for sharing your thoughts about your recent stay. We apologize for the smoke odor you encountered while you were here. We work hard to provide a clean and comfortable environment, and we are sorry if these issues compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you once again, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites - Columbus - Dublin
How is Extended Stay America Suites - Columbus - Dublin rated?
Extended Stay America Suites - Columbus - Dublin has a 3.7 star rating with 1,342 reviews.
When is Extended Stay America Suites - Columbus - Dublin open?
Extended Stay America Suites - Columbus - Dublin is open now. It will close tomorrow at 12:00 a.m.