This profile has been claimed by the business owner or representative.
Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DO NOT JUDGE THIS BOOK BY IT'S COVER I'd asked was there a bigger size bed. Because that was not a Queen's size bed that I was in. It was more like a extra full size bed. The furniture was worn. I have been in most of the Top-notch hotels and, I never had to pay a $100.00 deposit. That's totally crazy and not worth it.
Business response:
Dear Guest, We apologize for the discomfort you experienced with the bed size and the condition of the furniture. We strive to provide a comfortable stay for all our guests and will address these issues with our team. Regarding the deposit, it is a standard practice for some properties, and we understand your concerns. We appreciate your understanding and hope to welcome you back for a more pleasant experience in the future. Sincerely,Hotel Management
Servicio rapido
Business response:
Dear Guest, Thank you for your positive feedback! We’re thrilled to hear that you appreciated our fast service. Our team works hard to provide efficient and friendly service to all our guests, and it's wonderful to know that it made a difference for you. We hope to have the pleasure of welcoming you back soon and providing you with another great experience. Sincerely,Hotel Management
Hotel advised there was shuttle bus from airport, but upon arrival, shuttle but was not available for whatever reason. There was a beeping sound from the hallway the whole night. Hotel is also right underneath flight path and could hear every flight taking off. Hotel is also behind a logistic warehouse and semi-trucks started working around 5am.
Business response:
Dear Guest, We apologize for the issues you experienced during your stay, including the shuttle not being available, the noise disturbances, and the inconvenience caused by the surrounding environment. We understand how these factors affected your comfort, and we will look into improving our shuttle service and addressing noise-related concerns. We value your input and hope you’ll consider staying with us again, where we can provide a more restful experience. Sincerely,Hotel Management
Hotel seem pretty ran down to me especially in the rooms, the fridge was full with rust all over and the counter top was all broken up and the heat was not working. This was by far the worst hotel I’ve ever stayed by. I booked it for a week and decided to check out on the 4th day. The lady at the front desk had a bit of an attitude while I was checking in.
Business response:
Dear Jackson, We sincerely apologize for the issues you experienced during your stay. We take concerns about cleanliness and maintenance very seriously, and we're addressing the issues you mentioned, including the condition of the fridge and countertop, as well as the heating system. We also regret that your check-in experience wasn’t up to our usual standards, and we will be coaching our team to ensure that every guest receives the warm and friendly service they deserve. We hope you will consider staying with us again in th... read more
the price for 1 night was needed it stated free breakfast but was not any but coffee and oats.they also had a water cut off which was only noted upon arriving in the room and not check in.
Business response:
Dear Guest, Thank you for choosing us. It is sad to know you could not enjoy well during your time with us. Please allow us to review your room with our housekeeping team and make it spotless for our guests. Further, we regret your disappointment with our breakfast offerings and that they did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Our front desk team is always here to assist you; never hesitate to speak to them. Thank you for... read more
Disgusting property and we felt undafe in the area… stay away
Business response:
Dear Guest, We're genuinely sorry to hear that your experience did not meet expectations. We take guest safety and cleanliness seriously, and your comments have been shared with our team to ensure improvements. We understand that the surrounding area may not have met your preferences, but we are always looking for ways to enhance both the property and guest experience. We hope you’ll consider giving us another chance in the future. Sincerely, Hotel Management
The bathroom had burn marks around the sink and tub.
Business response:
Dear Guest, We sincerely apologize for the condition of the bathroom during your stay. Cleanliness and maintenance are a top priority, and we regret that we did not meet your expectations. Your comments have been shared with our maintenance team to ensure that these issues are addressed promptly. We appreciate your understanding and hope to provide you with a much better experience in the future. Sincerely, Hotel Management
I did not like the fact that this hotel was an apartment building. Me and my family had to evacuate the building due to someone burning food cooking. Early check out due to this. The tile on the bathroom floor was damaged. I’m over this stay.
Business response:
Dear Guest, We sincerely apologize for the inconvenience caused by the fire alarm evacuation and the disruption to your stay. Safety protocols are our priority, but we understand how frustrating this can be. We also regret the condition of the bathroom tile and will address this with our maintenance team. Your comments help us improve our guest experience, and we hope to have the opportunity to welcome you back for a better stay. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 3,863 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.