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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No breakfast . Only had a table on that coffee, te and snacks. Need clean everything .
Business response:
Dear jorge, We apologize for the inconvenience regarding breakfast options and cleanliness. We understand how important these aspects are for a comfortable stay, and we are actively working with our team to address the concerns you mentioned. Your input is valuable in helping us improve, and we hope to provide you with a more satisfying experience in the future. We appreciate your understanding and look forward to welcoming you back. Sincerely,Hotel Management
Bath tub was clogged, we were given another room and the heater didn’t warm the room enough we still needed sweaters. On day 2 there was no hot water. Staff didn’t communicate that with us we found out when we complained and overheard them telling the group of people checking in at the time
Business response:
Dear Janelle, We sincerely apologize for the issues you encountered during your stay, including the clogged bathtub, heating concerns, and lack of hot water. This is not the standard we aim to provide. We also regret the lack of communication regarding the hot water issue. Please know that we are addressing these concerns with our team to ensure improvements moving forward. We appreciate your understanding and look forward to welcoming you back for a better experience.Sincerely,Hotel Management
The whole building smells like stale cigarettes
Business response:
Dear Cooking, We apologize for the discomfort you experienced with the smell in the building. We are actively working to address this issue and ensure a more pleasant environment for all guests. Your comments are important to us, and we will continue to make improvements to enhance the overall guest experience. We hope to welcome you back in the future and provide you with a more enjoyable stay. Sincerely,Hotel Management
The customer services was horrible, no hot water the heater unit was broking
Business response:
Dear Katiulca, We sincerely apologize for the issues you encountered during your stay, including the hot water and heater unit. Our team is currently addressing these concerns to prevent future occurrences. We also regret that your experience with customer service did not meet your expectations. Your comments are valuable to us as we strive to improve. We hope to have the opportunity to welcome you back and provide you with a better stay. Sincerely,Hotel Management
Room was not well kept .. marks on th walls and headboards …
Business response:
Dear Joshua,We sincerely apologize for the condition of the room during your stay. It's important to us that every guest enjoys a clean and comfortable environment, and we regret that we did not meet those standards in your case. Your feedback is invaluable, and we will be addressing the issues you've mentioned to ensure a better experience for future guests. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
My review for my stay at thr Extended stay hotel The free breakfast is more like sugar fruit muffins, oatmeal in packets, coffee...same thing everyday 😋
Business response:
Thank you for the review. All of the best.
We did not have water for over 2 hours, they never even mention an apology for the inconvenience. It was very disappointing for all of us staying at the hotel. We were there for only one night, our plan was to check in, shower and head over to time square for the new year celebration. We couldn’t shower after our long trip or even use the toilet or wash our hands. I have never experienced anything like it in a hotel. Also even if we stayed in a non smoking room, it smell like smoke when we arrived. We won’t be staying in any... read more
Business response:
Dear Noemi, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Our stay at this hotel was very much a disappointment from our room door not locking from the inside to our little pantry not being stocked with pots pans plates or cups let alone ice the hotel has no ice machine and vending machines are pricey
Business response:
Dear Juan, We sincerely apologize for the issues you encountered during your stay, including the door lock, pantry stocking, and the lack of amenities like ice and affordable vending options. We understand the importance of these details and will address them with the team to improve our services. Your feedback is valuable to us, and we hope you will consider staying with us again in the future for a more positive experience. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 3,863 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.