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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel is a craphole. And that’s putting it nicely. It’s filthy dirty and old. The first room we checked into was disguising and smelt like someone dies in it. The floor was all sticky and covered in garbage. The only good thing about this hotel was the staff. They were very accommodating and friendly. The front desk worker was very helping finding us a room that met our expectations. If I wasn’t exhausted from driving I would have left and found a new hotel.
Business response:
Dear Guest, We sincerely apologize for the condition of the initial room you were assigned, which does not meet our standards. We appreciate your kind words about our staff, especially the front desk team, who strive to accommodate all our guests promptly and courteously. Your comfort and satisfaction are very important to us, and we regret that your experience was not fully positive. Please know that we are actively addressing the concerns you raised to improve our facilities and services. We hope to welcome you back for a ... read more
Foul odor throughout the whole building, all types of sketchy people
Business response:
Dear Guest, We sincerely apologize for the foul odor you experienced and any discomfort caused by the presence of other guests. Maintaining a clean, safe, and welcoming environment is very important to us, and we have addressed these concerns with our housekeeping and security teams to improve the overall atmosphere. Your input helps us enhance guest experience, and we are committed to making necessary improvements. We appreciate your understanding and hope to welcome you back for a much better stay. Sincerely, Hotel Managem... read more
Don’t risk it place should be closed down It’s a filthy cockroach hole filled with junkies and hookers smells bad bathroom falling apart no kitchen ware like it’s supposed to have stay elsewhere
Business response:
Dear Guest, We sincerely apologize for the negative experience you had during your stay. Cleanliness, safety, and guest comfort are our top priorities, and we regret that we did not meet these standards for you. Your concerns about the room condition and amenities have been shared with our management and housekeeping teams for immediate action and improvement. We appreciate your input as it helps us enhance our services. We hope to have the opportunity to provide you with a much better stay. Sincerely, Hotel Management
Rooms Need updating - super loud on the 4th floor people playing loud music fans spread throughout the floor that were loud and could be heard through the walls due to noisy carpets. No remote for the tv and not even a usb port to charge my phone .
Business response:
Dear Guest, Thank you for sharing your thoughts. We regret that certain aspects of your stay did not meet expectations. We understand how disruptions and limited in-room amenities can affect comfort. Your feedback regarding noise and room features has been noted and shared with our management team to explore opportunities for improvement. We appreciate your patience and hope to provide a more restful and convenient experience during a future visit. Sincerely, Hotel Management
We stayed from Thursday to Sunday on the 4th floor, and there was a strong musty smell. There were many fans and cleaning machines running throughout our entire stay and at all times. They claim to offer breakfast, but it wasn't provided on two of the days. There is no room cleaning or towel replacement. I would not stay there again.
Business response:
Dear Guest, We sincerely apologize for the issues you experienced during your stay. We understand that the musty smell and constant use of fans and cleaning machines were inconvenient, and we are actively addressing the situation to ensure a more comfortable environment for future guests. We also regret that our breakfast offering was not available as expected and that room cleaning and towel replacement were not provided. These are areas we take seriously, and we are reviewing our procedures. We value your input and hope to... read more
Do not recommend unless you love sleeping in the heat
Business response:
Dear Guest, We’re truly sorry to hear that your stay was uncomfortable due to the temperature in the room. We understand how important it is to maintain a comfortable environment and will look into our HVAC systems to ensure they are functioning properly. Your satisfaction is important to us, and we will make sure this issue is addressed. We hope to have the opportunity to provide a more pleasant stay in the future. Sincerely, Hotel Management
The hotel stunk very bad before walking into the building along with the hallways and my room smelled…carpet was very dirty I refused to walk on the floor without shoes
Business response:
Dear Guest, It is disappointing to learn that we did not meet our usual high standards during your visit. We extend our sincere apologies if certain areas of our hotel were not immaculate. Our housekeeping staff works hard, and we regret not catching the concerns you described. We have shared your comments appropriately and will use them to improve going forward. We hope to welcome you back and show you the outstanding experience we are known for and that you deserve.Sincerely,Hotel Management
sleep outside for a better stay This is the worst extended stay America I’ve ever stayed at. This is my 2nd or 3rd time at this location. Every time something gets stolen, they charge me for cooking even though they literally provide a stove, the staff is ghetto and rude
Business response:
Dear Guest, We sincerely apologize for the issues you've experienced during your stays with us. We take matters like security, staff service, and guest satisfaction very seriously. Please know that we are reviewing your concerns to improve our services and ensure a better experience in the future. We appreciate your loyalty and would love the opportunity to provide you with a more positive experience on your next visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 3,863 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.