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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Das Hotel war sehr dreckig. Auf den Bildern im Internet sahen die Zimmer ganz anders aus offensichtlich stark bearbeitet und nicht der Realität entsprechend. Die Zimmer wurden während unseres Aufenthalts nicht gereinigt, es kam keine Putzfrau. In den Gängen und im Hotel selbst roch es stark nach Müll. Zudem hielten sich dort viele merkwürdige Personen auf, sodass man sich nicht wohlgefühlt hat. Alles in allem kann ich nur dringend davon abraten, dieses Hotel zu buchen. Wir sind nach drei Tagen in ein anderes Hotel direkt in ... read more
Business response:
Dear Guest, Thank you for sharing your experience, and please accept our sincere apologies for the disappointment and discomfort you encountered during your stay. We understand how frustrating it can be when expectations are not met, particularly regarding overall condition, presentation, and the sense of ease while on the property. Some service elements and maintenance schedules operate within specific parameters, but your feedback has been escalated to our leadership team for careful review. We are committed to strengtheni... read more
Y’all is trash this hotel is trash. I would never
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are sorry to learn that your visit did not meet expectations and sincerely apologize for the disappointment you experienced. While we regret that your impression was unfavorable, your comments are important and will be reviewed to help improve overall service and guest satisfaction. We value all input and hope you may consider giving us another opportunity in the future, allowing us to provide a more positive and welcoming experience. Sincerely, Hotel Manag... read more
Got delayed response at reception. Room mattress was not comfortable
Business response:
Dear Guest, We sincerely apologize for the delayed response you experienced at reception and for the discomfort caused by the mattress in your room. Guest satisfaction and comfort are our top priorities, and your comments have been shared with our front desk and housekeeping teams to ensure improvements are made. We appreciate your honest observations, as they help us enhance our service and accommodations for future guests. We hope to have the opportunity to provide you with a more comfortable and seamless experience and lo... read more
We have not received the deposited amount yet . Even agates calling multiple times to the front desk
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the frustration caused regarding your deposit and the difficulty in reaching the front desk. Please note that deposits typically take about a week to reflect in your account, depending on your bank. We understand how inconvenient this situation must have been and appreciate your patience. Your concerns will be shared with the team to help improve communication and responsiveness. We hope you will consider returning in the future, allowing us the oppo... read more
On the Orbitz website, this hotel stay said it "include breakfast". No "breakfast" was available or provided. There was simply coffee, and some store-bought muffins were placed on a table opposite the front desk. Secondly, the bed had no blankets provided, the pillows were meager and only one plastic cup was provided in the bathroom. The water pressure was also very low (room 136). The description of this hotel should be updated to make it clear that you are on your own for breakfast and you have to ask for even the most bas... read more
Business response:
Dear Guest, Thank you for sharing your feedback. We understand how limited breakfast options, in-room amenities, and low water pressure can be frustrating and affect your stay. The morning offering is intended as a simple self-serve option, and many essential items are available upon request to help maintain cleanliness and reduce waste. Regarding the security deposit, it is refunded by check and typically takes about a week to reflect. Your observations have been shared with our team as we continue working to enhance guest ... read more
The room was disgusting. The sheets were dirty. I had to switch out the sheets. The bathrooms were not clean. The room smelled like smoke when I came down to exchange the sheets they gave a can for breeze to try to make the room smell better. I would never recommend this property to anybody.
Business response:
Dear Guest, Thank you for taking the time to provide your comments. We are sorry to learn that your visit caused dissatisfaction and discomfort, as a welcoming and well-maintained environment is important to every guest. Your remarks have been noted and shared with our team. While we regret that this experience did not meet expectations, we appreciate your honesty, as feedback like yours is essential in helping ensure a more pleasant and consistent experience for future guests. Sincerely, Hotel Management
Our stay was ok just that the hotelonly provides three pillows on the bed and qhen call for the fourth pillow they said they dont have one another thing was that they didnot carry an ice machine nor ice buckets or a gift shop .Front desk staff always step away for the front office so when you needed to call for something there was nobody to help you it was like fending for yourself .
Business response:
Dear Guest, Thank you for taking the time to share your experience. We understand how important comfort and convenience are during a visit, and it can be frustrating when expectations are not fully met. Your comments regarding in-room comfort items and available conveniences have been noted. While some features vary by location, guest feedback helps provide valuable perspective on overall needs. We appreciate your candor and the opportunity to learn from your stay, as insights like yours support ongoing efforts to improve ho... read more
HORRIBLE WAS BIT BY SPIDERS
Business response:
Dear Guest, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Stood at the counter for 5 minutes calling out hello with no answer. Finally I called the phone number and the person answered b he was behind the counter the entire time he just never came out from around the corner. Shuttle service does not run when I need it but that detail was not provided at booking. Lack of service lack of important information just overall a poor experience.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are sorry to hear that your visit did not feel smooth or supportive, and we understand how frustrating this must have been. Your comments are important to us, and we will share them carefully with our team for improvements. We truly appreciate your feedback and hope we have the opportunity to offer you a more seamless stay in the future. Sincerely, HotelManagement
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 3,987 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.