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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk was very unprofessional
Business response:
Dear Eric, We deeply apologize for your experience with the front desk staff. Professionalism and courtesy are top priorities for us, and we regret that we fell short of your expectations. Your comments will be shared with our team to ensure better service in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more pleasant stay. Sincerely,Hotel Management
Muchas molestias
Business response:
Dear Elina, We sincerely apologize for the inconveniences you experienced during your stay. Your concerns are important to us, and we will work to address the issues you've mentioned. We strive to provide a comfortable and enjoyable experience for all of our guests, and we're sorry that we fell short. We appreciate your input and hope you will consider giving us another chance in the future. Sincerely,Hotel Management
There was little communication about services. No information about where anything was located. Didn't even say when check out time was. Blanket on bed was just 2 sheets. It got down to 10 degrees at night, bedding could be at least a thin comforter.
Business response:
Dear Miranda, We apologize for the lack of communication regarding services and amenities during your stay. Providing clear information and ensuring guest comfort is essential, and we regret falling short in this instance. Your concerns about the bedding in cold weather have been noted, and we will address this with our team to improve guest experiences. We appreciate your input as it helps us grow and improve. We hope to welcome you back in the future. Sincerely,Hotel Management
The hotel website makes this hotel sound amazing the only good thing that I will say about this hotel is that we were offered to check in early. It is a pet friendly hotel . The hotel charges you one hundred dollars for incidentals the only thing in the room besides the television is a iron an ironing board. Everything else is bolted down if you want plates pots and pans or utensils. You have to go down to the office and ask for them and they hand you a plastic bucket with these things in the. If you want coffee you either h... read more
Business response:
Dear Migdalia, We regret that your stay did not meet expectations and apologize for the inconveniences you experienced, from room amenities to guest interactions. Your input about breakfast options, room furnishings, and property conditions will help us identify areas for improvement. Please know we are working diligently to enhance our services and facilities to provide a better experience for all guests. We hope you will consider staying with us again. We look forward to welcoming you back! Sincerely,Hotel Management
Not happy Room was not too clean, walls dirty. Not mentioned but there is a parking fee per night even though the parking is not secure. Overall worse stay ever.
Business response:
Dear Guest, We sincerely apologize for the cleanliness issues you experienced during your stay and the inconvenience regarding the parking fee. Cleanliness is a top priority for us, and we will address the wall and room cleanliness with our team to ensure this doesn’t happen again. We also appreciate your feedback regarding parking and will review our communication to make sure all fees are clear. We hope to have the opportunity to provide a better experience in the future. We look forward to welcoming you back. Sincerely,Ho... read more
Las camad estaban con faldas rotas , cama con machas de sangre , la cocina y refrigerador sucios y ruidosos tuve que dejar el hotel, llegue a media noche no tuve mas opcion que quedarme dormimos con ropa por no tocar las camas
Business response:
Dear dennye, We deeply regret the unacceptable conditions you experienced during your stay. Cleanliness and comfort are top priorities, and the issues you described fall far below our standards. Please be assured we are addressing these concerns immediately with our housekeeping and maintenance teams to prevent such occurrences in the future. We sincerely apologize for the inconvenience caused and appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back. Sincerely,Hotel Management
The rooms do not look like the pictures. The cleanliness was poor, stains on the counters, fridge, around door knobs, overall more cleaning could be done to make this property better.
Business response:
Dear Taylor, We apologize that the room did not meet your expectations and for the cleanliness issues you encountered. Maintaining high standards is essential, and we will address the concerns about stains and overall cleanliness with our housekeeping team immediately. Your comments are valuable as they help us improve and ensure a better experience for all guests. We appreciate your input and hope you’ll give us another chance. We look forward to welcoming you back. Sincerely,Hotel Management
First of all.let start by saing when walking into the lobby. The was a smell carpet was dirty. Iys was a male sitting inside loud using foul language while on the phone The room had a smell.also. there was no cups or ice machine. They heat system was loud running could not sleep. Didn'task to change room due to the fact its late. They also stated that they had xontentinel breakfast. Which they did not .just coffee and donuts. Walls need to be repaint.and trash in the hallway. Carpet needs to fresh. No drinking wayet
Business response:
Dear john, We apologize for the issues you experienced during your stay. We're committed to improving our guest experience, and your comments will help us address areas such as cleanliness and amenities. We are working on enhancing our facilities, including the breakfast offerings, room conditions, and overall cleanliness. Your feedback is invaluable, and we hope you'll consider staying with us again so we can provide a much better experience. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 3,863 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.