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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They did not clean the area. The breakfast was poor and they let me without the thermal sheet
Business response:
Dear Mary,Thank you for sharing your feedback. It’s disappointing to learn that your experience did not meet expectations, particularly regarding cleanliness, breakfast offerings, and missing amenities. Guest comfort and satisfaction are priorities, and your concerns will be reviewed thoroughly to address these issues. Feedback like yours helps ensure improvements are made for a better stay in the future.Sincerely, Hotel Management
Business response:
Hi Tina, Sorry to see that you did not enjoy your stay. Feel free to reach out to us for any questions.
The rooms need updating
Business response:
Leonardo, Thank you for the feedback. We will take your comments into consideration and hope that you will give us another chance.
Regular tirando a malo Reservamos un dormitorio para 3 viajeros y pagamos en consecuencia , al llegar solo habia dos camas y nos dijeron que 2 camas 3, 3 adoltos en 2 camas les oarecio lo logico, no habia ni cama supletoria. La habitacion bastante anticuada , la ducha escasa de agua , y olor a comida todo el tiempo .
Business response:
Dear Miguel,Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Well let’s start off to say my dresser on the outside was dirty, with white spots on it. Outside on top of the refrigerator was filthy , outside of the cabinets was dirty in some areas. In the bathroom blow dryer was dirty. My alarm clock cord was cut. In some areas on the walls in my room was dirty. There was no information to call the front desk. No pen or note pad. One man staff member was rude. He works nights. I think his name is Jermaine disrespectful stuff member. Overall the room was ok. The hallways clean and quiet.
Business response:
Dear Tina, Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay, including the condition of the dresser and bathroom amenities. This is not the standard we aim to uphold. We will address these concerns with our housekeeping team to ensure improvements are made. We also appreciate your feedback about our night staff member, Jermaine, and will address this as well. We’re glad to hear the hallways were clean and quiet. We hope to welcome you back for a better experience... read more
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 3,863 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.