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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible time The place was filthy the mattresses were horrible we did not stay my kids did not want to stay there I was very disappointed because I've stayed a few times at different hotels that you won't and I was just shocked how dirty the hotel was and how the mattresses were horrible
Business response:
Dear Elliot, Thank you for your feedback. We sincerely apologize for the cleanliness issues and mattress quality you encountered during your stay. Your experience is not reflective of our standards, and we take your concerns very seriously. We are addressing these matters with our housekeeping and maintenance teams to ensure improvements are made. We appreciate your honesty and hope to have the opportunity to provide you and your family with a much better experience in the future. We look forward to welcoming you back.Sincer... read more
The room inside smelled like urine.
Business response:
Dear Werner, Thank you for bringing this to our attention. We sincerely apologize for the unpleasant odor you experienced in your room. This is not the standard we strive to maintain, and we will address this issue with our housekeeping team immediately. Your feedback is invaluable to us, and we appreciate your understanding as we work to improve our services. We hope you will consider staying with us again in the future so we can provide you with a better experience. Sincerely,Hotel Management
No Good
Business response:
DearAbrahan,We sincerely apologize for yournegativeexperience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Our front desk is always here to help you. Please give us another chance so we can leave a much better impression on your next visit.Sincerely,Hotel Management
dirty
Business response:
Dear Michael, Thank you for your feedback. We sincerely apologize that your experience did not meet expectations, particularly regarding the cleanliness of the room. Providing a clean and comfortable environment is a top priority, and we regret that this standard was not met during your stay. We will address your concerns with our housekeeping team to ensure improvements are made. We appreciate your feedback and hope you will give us another chance to offer you a better experience in the future.Sincerely,Hotel Management
“Complimentary grab-and-go breakfast” is literally muffins and coffee. Of which coffee I had to ask and wait for 20 minutes.
Business response:
Dear Eldar,Thank you for sharing your feedback. We apologize for the inconvenience you experienced with the grab-and-go breakfast and the wait for coffee. We understand how frustrating this must have been and are addressing this with our team to ensure timely service for all our guests. Your comments help us improve, and we will certainly work to enhance our breakfast offerings. We hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
Fisrt, customer service wanst good. The actual room smelled, many broken parts of the kitchen area and bathrooms. The phone did not work, every time i needed to communicate to the lobby i had to walk down to the lobby. i requested the coffee machine and never got it. worst part was the random fire alarms going off every certain minutes in the middle of the night. it really didnt let me sleep. i communicated to the staff and they knew the issue but they chose not to fix it until i shpw them a video of how load it was. i hones... read more
Business response:
Dear Juan, We sincerely regret that your recent experience did not meet your expectations. Your feedback regarding the room condition, service, and fire alarm disturbance is deeply concerning, and we understand the frustration this caused. We appreciate you bringing these issues to our attention, and your comments will be shared with the team to ensure improvements are made. Thank you for your candid feedback.Sincerely,Hotel Management
So, as my husband said, they earned both stars. The room was clean, with the exception of the dust strings hanging from the ceiling, but run down. Holes in the carpet and tears in the dust ruffle. Our favorite part was the sign that they would give the police access to your room if they showed up:-). It served its purpose though. We needed a place to sleep, so in that department it was 5 stars. Basically, I'm not paying $500 for one night, just to see a show, or walk Ellis Island.
Business response:
Dear Wynde, Thank you for sharing your experience. While we're pleased to hear the room met your basic needs, we regret the condition of the furnishings and any discomfort this may have caused. Cleanliness is a priority, and your comments will be reviewed with our team to ensure improvements. We appreciate your understanding and hope to provide a more positive experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 3,863 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.