Extended Stay America Suites - Elizabeth - Newark Airport

Business response:

Dear Debra, Thank you for your feedback. We sincerely apologize for not meeting your expectations during your parents' stay. We understand the importance of providing a comfortable and pleasant experience for our guests, especially when treating loved ones. Your comments will be shared with our team to address the concerns you've raised. We appreciate your honesty and hope you'll reconsider staying with us in the future. We're committed to improving and would love the opportunity to serve you better. You’re always welcome ba... read more

Business response:

Dear Miguel, Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. We strive to provide excellent service and accommodations for all our guests, and your comments will help us improve. Please know that we take concerns seriously and are committed to addressing any issues. We appreciate your input and hope to have the opportunity to serve you better in the future. Sincerely,Hotel Management 

Business response:

Dear Teresa, Thank you for your feedback. We apologize for the inconvenience you experienced upon arrival and the concerns regarding the location and safety. Your comments about the water on the floor and the parking charge are important to us, and we will address them with our team to ensure better service moving forward. We value your input and hope to provide a more welcoming experience during your next stay. Sincerely,Hotel Management 

Business response:

Dear Seeta, Thank you for your recent stay at our hotel. We appreciate you sharing your candid feedback with us, and we sincerely apologize for not providing you with the outstanding stay you deserve. Providing excellent hospitality to every guest is our top priority; therefore, we hope you will give us another chance to show you our commitment to great experiences. Thanks again for being our guest. Safe travels!Sincerely,Hotel Management 

Business response:

Dear Yorleny, Thank you for your feedback. We apologize for the unpleasant odors you encountered in your room and bathroom. This is not the experience we want for our guests, and we’ve immediately addressed your concerns with our housekeeping team to ensure these issues are resolved. Your comfort is our priority, and we appreciate you bringing this to our attention. We hope you’ll give us another chance to make it right and provide a better stay. We look forward to welcoming you back!Sincerely,Hotel Management 

Business response:

Dear George, Thank you for your feedback. We apologize for the unpleasant odor you experienced during your stay. Cleanliness and comfort are our top priorities, and we are disappointed to hear that we fell short in this regard. Your comments will be shared with our housekeeping team to ensure that we address this issue promptly. We appreciate you bringing this to our attention and hope to welcome you back to Extended Stay America for a more pleasant experience in the future. Sincerely,Hotel Management 

Business response:

Dear Hon, Thank you for your feedback. We sincerely apologize for the confusion regarding the inclusion of breakfast during your stay. We understand how important it is for our guests to have access to breakfast, especially given your dietary needs. Your experience does not meet our standards, and we will address this issue to ensure clearer communication in the future. We appreciate your feedback and hope to have the opportunity to welcome you back for a more satisfactory experience.Sincerely,Hotel Management 

Business response:

Dear Gia, Thank you for your feedback. We sincerely apologize for your disappointing experience during your stay. This is not the level of service we strive to provide, and we take your concerns very seriously. We would appreciate the opportunity to learn more about the specific issues you encountered, as it will help us improve our services. Your satisfaction is important to us, and we hope to welcome you back for a much better experience in the future.Sincerely,Hotel Management