Extended Stay America Suites - Elizabeth - Newark Airport

Business response:

Dear Guest, Thank you for sharing your feedback. We strive to maintain a welcoming environment and regret that your experience did not reflect that standard. Cleanliness is a top priority, and we appreciate your comments as they help us focus on areas for improvement. Our team is committed to ensuring all guests enjoy a comfortable stay, and your input is valuable in guiding those efforts. We hope to have the chance to provide a more satisfying visit in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, We sincerely apologize for the issues you encountered during your stay, particularly with cleanliness and the air conditioning unit. This is not the experience we aim to provide, and we will address the concerns you mentioned with our maintenance and housekeeping teams to ensure necessary improvements are made. Your satisfaction is our priority, and we appreciate you bringing these matters to our attention. We are committed to providing a more pleasant stay for our guests and hope to have the opportunity to welco... read more

Business response:

Dear Guest, Thank you for your feedback. We're glad to hear you enjoyed the cleanliness, spaciousness, quiet atmosphere, and ample towels in your room. We apologize for any inconvenience caused by the limited toiletries and for not meeting your expectations regarding lotion and conditioner. We also understand that unexpected charges at check-in can be frustrating; the parking fee and deposit are standard policies and are noted in our booking information. Your comments are important to us and help us improve the guest experie... read more

Business response:

Dear Guest, Thank you for sharing your thoughts. It’s encouraging to know the accommodations met your standards for cleanliness and that the team provided attentive service during your stay. However, we regret that the morning offerings did not meet your expectations. Guest input is essential as we continue evaluating ways to enhance the overall experience. Your comments have been noted and shared with the appropriate team for consideration. Delivering a stay that balances comfort and convenience remains a top priority. We a... read more

Business response:

Karim, sorry to see that you did enjoy your stay, but we hope you will give us another chance in the future. 

Business response:

Brittany, we really appreciate your positive feedback. Thank you! and we hope you will visit us again.