Extended Stay America Suites - Elizabeth - Newark Airport

Business response:

Dear Guest, We are happy you enjoyed the morning refreshments during your visit. Starting the day with a satisfying bite is always a win! Thank you for choosing Extended Stay America and for sharing this kind note with us. It is great to know those little touches made a difference. We hope to welcome you back again soon for another comfortable and enjoyable stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your experience and for recognizing the kindness shown by certain members of our team. We sincerely apologize for the inconveniences you encountered during your visit and regret that some services and accommodations did not meet your expectations. Your observations have been shared with the team, as they are important in helping us identify areas that need attention and improvement. Providing consistent service and a comfortable environment is very important to us. We truly ... read more

Business response:

Dear Guest, We are truly sorry to hear about your experience and appreciate you bringing these concerns to our attention. We regret that the shuttle schedule did not align with your needs, as we understand how important early transportation can be. We are also very concerned about your comments regarding the cleanliness issues you noticed on the property, as they do not reflect the standards we strive to maintain for our guests. Please know that we take your concern seriously, and your feedback has been shared with our team ... read more

Business response:

Dear Guest, Thank you for sharing your impressions of your recent stay. We appreciate you taking the time to provide feedback, as it helps us better understand what guests value most. We are sorry the amenities you hoped for were not available, and we regret any disappointment this may have caused. Your comments have been noted for future consideration as we continue refining our offerings. We hope you will consider visiting again so we may provide a more satisfying experience. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your impressions and for highlighting the area's convenience; we genuinely appreciate that acknowledgment. We are sorry to hear that parts of your stay did not feel as smooth or attentive as you had hoped. Our team is reviewing your comments to strengthen the overall guest experience. We appreciate your feedback and would welcome the opportunity to provide a visit that feels more polished and satisfying in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, It is wonderful to hear how much you enjoyed your time with us, especially before your trip out of Newark. We’re delighted that the atmosphere, upkeep, and welcoming team contributed to a comfortable visit. Your note about the convenient area is also appreciated. Thank you for choosing Extended Stay America, and we’re thrilled to know you’d return. We look forward to offering the same warm experience on your next visit. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your thoughts and for your willingness to provide feedback; we truly appreciate that. We are sorry to hear that the condition of the space did not reflect the level of attention you expected, and we understand how disappointing that must have felt. Your comments are being shared with our leadership team to help reinforce higher standards. We value your perspective and welcome the opportunity to offer a stay that feels far more polished and comfortable in the future. Sincerel... read more