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Extended Stay America Suites - St. Louis - Fenton
- Hotels
- Fenton, MO
About this business
Location details
1662 Fenton Business Park Court, Fenton, MO, 63026, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was horrific Everything else poor customer service Location
Business response:
Dear Dena, Thank you for your reviewing your recent stay. Our team strives to ensure an exceptional experience for each guest. Therefore, we are genuinely sorry for falling short in the outlined aspects. We hope you will give us another opportunity to show you our hospitality and to prove that we truly value your patronage. Sincerely, Hotel Management
Not going to go there again No towels, microwave and fridge dirty. No trash can. Hole in the wall in bathroom from water damage. Halls smelled like smoke. The girls who worked there were awesome. There isn't much more to tell
Business response:
Dear Mathis, We appreciate your feedback and regret any inconvenience experienced during your stay. It's heartening to hear that our team members made a positive impression on you. However, we apologize for the shortcomings regarding the cleanliness and amenities in your room. Your concerns regarding the lack of towels, cleanliness of the microwave and fridge, absence of a trash can, and maintenance issues have been duly noted. We take these matters seriously and will address them promptly with our housekeeping and maintenan... read more
total disappointment. northing like video FALSE ADVERSIZEMENT Kitchen was NOT furnished with ANY THING. I was put in a detached building FROM the office. Door did not open. dog poop everywhere. Breakfasts was stale coffee and granola bar. This property was total disappointment. northing like video FALSE ADVERSIZEMENT CHEAP
Business response:
Dear Ken, We regret to hear about your disappointment during your stay. Your feedback is important, and we appreciate your insights. We apologize for any inconvenience you encountered. We are actively working to address the concerns you raised and appreciate your understanding. We hope to have the opportunity to provide a more satisfactory experience in the future. Sincerely, Hotel Management
Bad
Bad Front desk person not very welcoming, unprofessional, we had to ask for a blanket for the bed, which was handed to us bunched up, the room was hot, the hot water barely worked "because of a gas issue" the hallways smelled and were dirty, the grounds were littered, apparently they allow pets to piss by the entryways, and we had nothing in the kitchen. We were told we had to request dishes. I think it's safe to say that if we rented a room with a kitchen we needed those things, and the last thing a tired traveler wants to ... read more
Business response:
Dear Kimberly, We sincerely apologize for the numerous issues you encountered during your stay. Your feedback is deeply concerning, and we're actively addressing each of these concerns to improve our services. The lack of cleanliness, unprofessionalism, and lapses in amenities do not reflect our standards, and we're committed to rectifying these issues promptly. We appreciate your patience and understanding and assure you that we're taking steps to prevent the recurrence of these problems. If your travels bring you back to t... read more
Very unpleasant 1 bedroom door didn't close, not enough towels, the noise very loud we even had the front desk came listening, the room was very dirty
Business response:
Dear Gallagher, We apologize for the inconvenience you experienced during your stay. Your feedback is essential, and we're sorry for any disruptions caused by the door issue and noise. We appreciate your patience and understanding. Our team will work diligently to address these concerns. Thank you for bringing them to our attention, and we hope you consider giving us another chance to provide you with a more enjoyable stay in the future. Sincerely, Hotel Management
Did not stay they charged for the night ??? The room were dirty floors and doors and wall were destroyed moldy refrigerator Nothing
Business response:
Dear Maria, Please accept our apologies if we did not provide you with a clean and comfortable room. We aim to exceed our guests' expectations; therefore, we are disappointed that this was not your experience. We are working with our housekeeping managers to prevent this from happening again. We would love for you to give us another opportunity to provide you with the seamless stay you deserve on your next visit to the area. Sincerely, Hotel Management
Poor
Bad
Frequently asked questions about Extended Stay America Suites - St. Louis - Fenton
How is Extended Stay America Suites - St. Louis - Fenton rated?
Extended Stay America Suites - St. Louis - Fenton has a 2.7 star rating with 589 reviews.
When is Extended Stay America Suites - St. Louis - Fenton open?
Extended Stay America Suites - St. Louis - Fenton is open now. It will close tomorrow at 12:00 a.m.