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Extended Stay America Suites - St. Louis - Fenton
- Hotels
- Fenton, MO
About this business
Location details
1662 Fenton Business Park Court, Fenton, MO, 63026, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor everything nothing
Business response:
Dear Tiffaney, We are sorry for not meeting all your expectations. We strive to ensure that every guest thoroughly enjoys their time with us, so we regret any inconvenience you may have experienced. We will share your feedback with our team as we are committed to providing exceptional service to our guests. Your feedback is valuable to us, and we hope to have the chance to show you that your recent experience was an exception. We extend our best wishes for your travels and look forward to the opportunity to welcome you back.... read more
I won’t be staying there again. The property was dirty. Only 2 towels for 3 people. When I went to desk to get more towels I was told no towels, pillows or blankets were available. Hallways were filthy with trash and dirt. Entry doors weren’t locked, wouldn’t even close. Room above us had balls being bounced on the floor. The bathroom tub was stained from water sitting in it. Had to go to a store to buy towels so we had enough to bathe with. The room itself was decent.
Business response:
Dear Angie, We sincerely apologize for the disappointing experience during your stay. While your room was satisfactory, the overall condition of the property fell short of our standards. We will address the cleanliness and maintenance issues with our team to ensure our rooms are thoroughly cleaned and inspected to meet the high standards our guests deserve. We are also sorry for the noise disruption you experienced. When made aware of these situations, our staff is trained to have appropriate conversations with our guests to... read more
Need a refund the manager said we had to go through booking for a refund A lot and I have stayed her a few times but this was horrible Problems and more problems I submitted a request for a refund per the manager Chuck said I had to go through BOOKING since that is how the reservation was made. No hot water, lost electricity, no air. The lock didn’t work and the washing machine took my money but did not work.
Business response:
Dear Donnamarie, We apologize for the numerous problems you experienced during your stay. We understand your frustration and disappointment, especially given your prior positive experiences with us. We take situations like this seriously, and we will address them with our team immediately. Please note that any financial inquiries on reservations made through a third-party, prepaid booking site must be made through them, and we suggest you reach out to them directly. Your satisfaction is our top priority. We hope you will giv... read more
This was the worst experience ever they didn’t have anything we stayed 6 nights they didn’t have any tissue to give us t Room was dirty No tissue Door didn’t lock Property outside was dirty Nothing to cook with No towels No Blankets Hallways stink & was dirty Nothing at all
Business response:
Dear Mechelle, Thank you for your feedback. We apologize for the inconvenience you encountered during your stay. This is not the experience we aim to provide, and we are addressing the issues you’ve raised, including cleanliness, lack of supplies, and maintenance concerns. Your comments help us improve, and we regret that we fell short during your visit. Please know that steps are being taken to ensure these matters are resolved. We hope to welcome you back for a better experience. Sincerely, Hotel Management
Should’ve paid the extra $30 for a nicer place Extremely loud all night. Fights in the parking lot. No breakfast. No convenience station. Rooms were gross. Location relative to my job sote
Business response:
Dear Corey, Thank you for choosing us. Providing a clean and comfortable hotel experience is always our motto. However, we sincerely apologize for the issues that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. Our front desk team is always available to assist you with anything while you are our guest. Considering our location near to your wor... read more
Disappointing Breakfast really poor
Business response:
Dear Alina, We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Overall, fairly good however not having water the first full day after checking into the hotel was very inconvenient. Th My first full day in the hotel, the water was out and I could not shower or use the kitchen services Location and having a kitchen
Business response:
DearDonnamarie, Thank you for reviewing your time with us. We are disappointed with your not-so-happy experience and apologize for any items overlooked. Your feedback helps us identify ways to improve our service; we are grateful. Our team is already at work to correct the missed spots in your room. On the other hand, it is good knowing you were pleased with having a kitchen and enjoyed our location. We appreciate your business and look forward to seeing you again for a better experience. Have a great day! Sincerely, Hotel M... read more
Terrible From the start staff not very friendly including the manager didn’t have proper linen for our pull out couch very unpleasant smell in hall ways and room room barely cleaned from last people floor sticky wrappers on the floor garbages over flowing outside the manager was out picking garbage off the top and putting in a bag instead of emptying! Will NOT return Not much
Business response:
Dear Ryan, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these several issues to our attention. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret that our staff did not respond to your complaint while you were here and apologize for that inconvenience. We will address your feedback with our respective teams to ensure that it does not happen again. It was an ho... read more
Fair
Frequently asked questions about Extended Stay America Suites - St. Louis - Fenton
How is Extended Stay America Suites - St. Louis - Fenton rated?
Extended Stay America Suites - St. Louis - Fenton has a 2.8 star rating with 667 reviews.
When is Extended Stay America Suites - St. Louis - Fenton open?
Extended Stay America Suites - St. Louis - Fenton is open now. It will close tomorrow at 12:00 a.m.