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Extended Stay America Suites - St. Louis - Fenton
- Hotels
- Fenton, MO
About this business
Location details
1662 Fenton Business Park Court, Fenton, MO, 63026, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad They over booked never got a room
Business response:
Dear Walsh, Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. Overbooking can occasionally occur in the hotel industry, and while it's not ideal, it's typically unintentional. We understand your frustration and hope this didn't disrupt your travel plans too severely. Please don't let this deter you from future stays. We recommend booking in advance and confirming your reservation closer to your arrival date to prevent such occurrences. We appreciate your understanding a... read more
Bad Did not have a room although I had a reservation. Werew not able to get a room for me.
Business response:
Dear Joe, Thank you for informing us about the incident. We are sorry for your frustration due to the issues you experienced with your reservation and even more so for how it was handled. Our team will discuss and take your comments to ensure this does not happen again. Please let us know if there is anything we can do to improve our services and reach out for further assistance. We hope to provide you with the excellent service you should have received on this visit. Sincerely, Hotel Management
Disappointing Everything. Needs an overhaul 2/3 beds had dirty linens. Main door and 1 bedroom door wouldn't close appropriately. Floors disgusting, boogers on 2 pillow cases (took to mgmt).
Business response:
Dear Kristin, Thank you for taking the time to share feedback about your recent stay. We apologize for not meeting our commitment to providing you with clean and refreshing accommodations and regret the inconvenience caused by the malfunctioning doors. Your comments help us identify areas where we need to improve, and we are grateful for that. Rest assured that we will take the necessary actions to address the issues that you have encountered. We hope you will consider revisiting us and allowing us to provide you with the ou... read more
Worst stay I have ever had. Everything. Worst stay of my life. This property houses all of the employees of the nearby Six Flags. They cater to them due to their “contract”. Loud partying until early morning, no secure doors, music blaring, dogs barking. Towels, kitchen utensils, and bedding were all sparse. Horrible experience.
Business response:
Dear Tarian, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We want an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
The worst place I stayed at in the past 5 years, and it cost me $180. Not clean, no utensils in room, no hygiene kit, not enough towels, or bedsheets. Not enough pillows (reserved for 4 had initially only 3 pillows), the place is dirty. Nothing
Business response:
Dear David, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known. Sincerely, Hotel Management
Will not stay here again. Exterior door card reader broken. Floors in room dirty. No kitchen utensils/dishes/paper products. Hallways and stairs not clean/vacuumed. Exterior grounds not clean. We checked out after two nights and we’re told we would receive a refund for remaining stay but have not received refund yet. Contacted booking.com support via chat but not received refund status yet. Mattress was OK.
Business response:
Dear David, Thank you for choosing us. We are sorry for your experience while staying with us. Our housekeeping team works really hard to keep the area clean and fresh smelling for the guest. Therefore we regret the concerns that you mentioned. Also, we apologize for not mentioning that the dishes are always upon request, and our team delivers them to your suite. Any refund or financial receipts takes 14-15 days to reach you, depending upon your bank. Please feel free to connect to our front desk for further assistance. Ever... read more
Bad
Will never come back The most dirty hallways and stairs I have ever seen in hotels. The front door is sticky. I paid for 3 person to stay, but sofa isn’t a nice place to sleep.
Business response:
Dear Mariia, Thank you for sharing feedback about your recent stay. It is glad to know you had a pleasant time with us. However, we are sorry for not meeting all your expectations. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We never want our guests to have such an experience. Please return on your next visit to the area so we can show you ou... read more
Fair tuve que pedir cambio de cuarto por que el primero estaba muy sucio y el refrijerador no servia el segundo cuarto no estaba tan sucio pero no contava con nada para poder hacer de comer ni con platos vasos con nada de la cosina no fue tan buena esta estancia ahi me imajino que es por la remodelacion pero deverian de tener mucho cuidado con esos detalles a y tampoco contavan con un buen desayuno espero que cuando terminen la remodelacion vuelvan hacer un buen servicio como antes lo davan
Business response:
Dear Rigoberto, Thank you for choosing us and sharing your review. We care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. Our housekeeping team works hard to keep everything neat and clean, but we are sorry for missing a few areas and thus a multiple change of rooms. We regret that our breakfast was not up to your expected standard. Your valuable concerns are important to us and are always addressed as these help us to improve. Please consider gi... read more
Frequently asked questions about Extended Stay America Suites - St. Louis - Fenton
How is Extended Stay America Suites - St. Louis - Fenton rated?
Extended Stay America Suites - St. Louis - Fenton has a 2.8 star rating with 667 reviews.
When is Extended Stay America Suites - St. Louis - Fenton open?
Extended Stay America Suites - St. Louis - Fenton is open now. It will close tomorrow at 12:00 a.m.