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Extended Stay America Suites - St. Louis - Fenton
- Hotels
- Fenton, MO
About this business
Location details
1662 Fenton Business Park Court, Fenton, MO, 63026, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would never stay there again. Dirty, several lights did not work, no ice machine, advertised "breakfast" was coffee. Smoke detector kept going off. Covenient location
Business response:
Dear Dennis, Thank you for being our guest and leaving a review. We know a first impression is essential, and your experience is different. Please accept our apologies for the discomfort caused in your suite. Providing a clean and comfortable room is our priority, and we regret if any area of your room was missed. Your remarks are passed on to our housekeeping team for review and action. Our front desk team is always there to help you. Should your travels bring you back to the city, we would love to have you stay with us aga... read more
Bad
Made do for one night. There were no bath towels in the room and I had to wait a couple hours to get some from the laundry. Floors were sticky, Hallways were dirty. Exterior doors did not latch reliably and were always open. Missing bathroom door. Dirty microwave. no dishes in the unit. Leftover food in the fridge from previous guests. Dishwasher fell out of the cabin. Walls, trim and doors in poor shape. The number of beds was comfortable. The location was good for my needs. We were able to make a dinner.
Business response:
Dear James, We sincerely apologize for the inconvenience and dissatisfaction you experienced during your stay. Your feedback is invaluable, and we take it seriously. We have shared your comments with our team to address the issues you have raised and ensure that necessary improvements are made promptly. Providing a clean, comfortable, and well-maintained environment for our guests is our top priority, and we regret that we fell short of meeting your expectations on this occasion. We appreciate your patience and understanding... read more
Dirty no amenities very sketchy area and clientele. Everything it was dirty noisy no food or drinks in the lobby no coffee or breakfast in the morning. Room had no coffee machine no cups or kitchen utensils. We found people drinking in hallway and stairwell. Empty beer bottles on stairs. There was no breakfast even though it was promised
Business response:
Dear Thomas, We apologize for your disappointing experience during your stay. It is unacceptable that you encountered cleanliness issues, lack of promised amenities, and disturbances from other guests. Providing a comfortable and enjoyable stay is our priority, and we regret falling short of your expectations. Your feedback is crucial, and we will promptly address these concerns with our team to prevent similar incidents. Additionally, we will review our breakfast offerings and lobby amenities to ensure consistency and avail... read more
Fair Behind a toilet was not clean showroom door was not clean and stove What breakfast time I get up is gone around 9:00 and it's gone
Business response:
Dear Betty, We sincerely apologize for the inconvenience you experienced during your stay regarding the availability of breakfast and the cleanliness of the room. Our team strives to maintain high standards of cleanliness and ensure breakfast items are available during the designated hours. We regret any oversight and will address these issues with our housekeeping and breakfast service teams to prevent recurrence. Your feedback is valuable to us, and we appreciate your patience and understanding. If your travels bring you b... read more
Over all I wish I could get my money back and until they get it figured out I’ll never stay there ag We didn’t get any towels or rags for the four days we stayed. We went to the office multiple times a day to ask and half the time no staff was available the other half they told us that they don’t understand why they don’t have any available and one instance the lady behind the counter said that she was an old employee there and didn’t work there but was helping out and they don’t have any management.
Business response:
Dear Gregory, We sincerely apologize for the inconvenience and disappointment you experienced during your recent stay. Your feedback regarding the lack of towels, cleanliness, and staff availability is deeply concerning and does not reflect the level of service we strive to provide. We understand your frustration and regret any inconvenience caused. Please know that we take your comments seriously and will address them promptly with our team to ensure improvements are made. Your satisfaction is important to us, and we genuin... read more
NEVER stay there. Felt completely unsafe. No lighting in parking lot, looked like a transient place with drinkers and partiers outdoors. We ended up not even checking in. Tried all day to cancel the reservation, but their phones were not workin. Booking. com was worthless in helping us. No lighting outside to identify place, and GPS actually took us to another location next door. Lots of noise and apparently drinking in the parking lot. Booking.com was notified that we would not stay there, and we still got charged.
Business response:
Dear betty, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future. Sincerely, Hotel Management
It was horrific Everything else poor customer service Location
Business response:
Dear Dena, Thank you for your reviewing your recent stay. Our team strives to ensure an exceptional experience for each guest. Therefore, we are genuinely sorry for falling short in the outlined aspects. We hope you will give us another opportunity to show you our hospitality and to prove that we truly value your patronage. Sincerely, Hotel Management
Not going to go there again No towels, microwave and fridge dirty. No trash can. Hole in the wall in bathroom from water damage. Halls smelled like smoke. The girls who worked there were awesome. There isn't much more to tell
Business response:
Dear Mathis, We appreciate your feedback and regret any inconvenience experienced during your stay. It's heartening to hear that our team members made a positive impression on you. However, we apologize for the shortcomings regarding the cleanliness and amenities in your room. Your concerns regarding the lack of towels, cleanliness of the microwave and fridge, absence of a trash can, and maintenance issues have been duly noted. We take these matters seriously and will address them promptly with our housekeeping and maintenan... read more
Frequently asked questions about Extended Stay America Suites - St. Louis - Fenton
How is Extended Stay America Suites - St. Louis - Fenton rated?
Extended Stay America Suites - St. Louis - Fenton has a 2.8 star rating with 667 reviews.
When is Extended Stay America Suites - St. Louis - Fenton open?
Extended Stay America Suites - St. Louis - Fenton is open now. It will close tomorrow at 12:00 a.m.