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Extended Stay America Suites - St. Louis - Fenton
- Hotels
- Fenton, MO
About this business
Location details
1662 Fenton Business Park Court, Fenton, MO, 63026, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Will never come back The most dirty hallways and stairs I have ever seen in hotels. The front door is sticky. I paid for 3 person to stay, but sofa isn’t a nice place to sleep.
Business response:
Dear Mariia, Thank you for sharing feedback about your recent stay. It is glad to know you had a pleasant time with us. However, we are sorry for not meeting all your expectations. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We never want our guests to have such an experience. Please return on your next visit to the area so we can show you ou... read more
Fair tuve que pedir cambio de cuarto por que el primero estaba muy sucio y el refrijerador no servia el segundo cuarto no estaba tan sucio pero no contava con nada para poder hacer de comer ni con platos vasos con nada de la cosina no fue tan buena esta estancia ahi me imajino que es por la remodelacion pero deverian de tener mucho cuidado con esos detalles a y tampoco contavan con un buen desayuno espero que cuando terminen la remodelacion vuelvan hacer un buen servicio como antes lo davan
Business response:
Dear Rigoberto, Thank you for choosing us and sharing your review. We care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. Our housekeeping team works hard to keep everything neat and clean, but we are sorry for missing a few areas and thus a multiple change of rooms. We regret that our breakfast was not up to your expected standard. Your valuable concerns are important to us and are always addressed as these help us to improve. Please consider gi... read more
Bad We did not stay there, construction and no supplies in kitchenette, had to put a deposit to get coffee maker
Business response:
Dear David, Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Our front desk team is available to help you around the clock. Please give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
Disappointing no coffee pot is n the room. no dishes in the kitchen location. size. price.
Business response:
Dear Karen, Thank you for selecting our hotel and taking the time to write a review. We appreciate you pointing out specific items you loved and areas where we can improve. While we are pleased that you loved the convenience of our location and spacious suite, we apologize for your disappointment with the lack of amenities in the room. To ensure cleanliness for every guest, we keep the dishware and other in-room amenities at our front desk, and we certainly apologize for failing to share this information with you during chec... read more
Did not stay and will never stay Did not stay here due to not having 2 bedroom suite and not being offered two rooms for same price. Spoke with customer service at booking.com and was told refund would happen in 15-30 days. After 30 days, no refund so had to go through my credit card company to place complaint Did not stay due to not having a 2 bedroom suite that was reserved.
Business response:
Dear Karyn, We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. Unfortunately, for any reservation made through a third-party, prepaid booking site, you must make financial inquiries through them. However, if we can assist, we recommend you reach out to us at our hotel at your earliest convenience to resolve this issue. Thank you ... read more
Disappointing
Not recommended Bed was uncomfortable, halls were being renovated & no carpet, kitchen had no utensils or cups, bathroom shower barley had water coming out & the covers on the bed were so thin they didn't keep you warm. Only good thing was the bar down the street had good food
Business response:
Dear Kim, Thank you for reviewing your recent experience at our hotel. We apologize for the inconvenience and assure you that we are taking action to avoid such concerns in the future. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Our concerned team is already working to address this on a priority basis. Please stay with us again so we can provide you with the excellent service for which we are known. Sincerely, Hotel Management
Horrible. Room was dirty. And they didn’t have anymore rooms available to accommodate my family Room was dirty, floors were sticky. Room smelled like cigarettes. Missing towels and other necessities How fast I checked out
Business response:
Dear Jose, Thank you for sharing feedback about your recent visit to our hotel. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely, Hotel Management
Bad, bad, bad Everything. Not clean, had asthma issues the moment walked into building. Could not stay. Rundown, smells of mold, worn out furnishings, holes in screens, just not clean Nothing
Business response:
Dear Deb, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations or our high standards. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites - St. Louis - Fenton
How is Extended Stay America Suites - St. Louis - Fenton rated?
Extended Stay America Suites - St. Louis - Fenton has a 2.7 star rating with 589 reviews.
When is Extended Stay America Suites - St. Louis - Fenton open?
Extended Stay America Suites - St. Louis - Fenton is open now. It will close tomorrow at 12:00 a.m.