Extended Stay America Suites - St. Louis - Fenton

Business response:

Dear David, Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Our front desk team is available to help you around the clock. Please give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management 

Business response:

Dear Karen, Thank you for selecting our hotel and taking the time to write a review. We appreciate you pointing out specific items you loved and areas where we can improve. While we are pleased that you loved the convenience of our location and spacious suite, we apologize for your disappointment with the lack of amenities in the room. To ensure cleanliness for every guest, we keep the dishware and other in-room amenities at our front desk, and we certainly apologize for failing to share this information with you during chec... read more

Business response:

Dear Karyn, We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. Unfortunately, for any reservation made through a third-party, prepaid booking site, you must make financial inquiries through them. However, if we can assist, we recommend you reach out to us at our hotel at your earliest convenience to resolve this issue. Thank you ... read more

Business response:

Dear Kim, Thank you for reviewing your recent experience at our hotel. We apologize for the inconvenience and assure you that we are taking action to avoid such concerns in the future. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Our concerned team is already working to address this on a priority basis. Please stay with us again so we can provide you with the excellent service for which we are known. Sincerely, Hotel Management 

Business response:

Dear Jose, Thank you for sharing feedback about your recent visit to our hotel. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely, Hotel Management 

Business response:

Dear Deb, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations or our high standards. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known. Sincerely, Hotel Management 

Business response:

Dear Brianna, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Our concerned team is working to ensure the issues mentioned are improved and not repeated. Please stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management 

Business response:

Dear joseph, Thank you for evaluating your recent stay with us and sharing details about your visit. We seek to provide an exceptional experience for each guest; therefore, we regret that your room did not meet your expectations. We apologize for any inconvenience you experienced, and we appreciate you bringing these observations to our attention. We hope you will give us another chance to provide you with the outstanding stay you deserve. Sincerely, Hotel Management