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Extended Stay America Suites - St. Louis - Fenton
- Hotels
- Fenton, MO
About this business
Location details
1662 Fenton Business Park Court, Fenton, MO, 63026, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing
Disappointing
Disappointing Dirty hallways, Housekeeping woke us up in the morning, the sofa bed had no sheets or pillows
Business response:
Dear Miguel,Our hotel's prime motto is providing clean accommodation. It is disappointing thata few expectations were not met while delivering the room. We regret that there were cleanliness issues in your room and will discuss them with our housekeeping team to review and take action. Thank you for being our guest. Please return, and we look forward to your next stay with a better experience. Sincerely, Hotel Management
Did the job, but wouldn’t stay here again. Most the lights in the bathroom didn’t work. The smoke alarm was hanging from the ceiling. The breakfast included was not a breakfast, but some mediocre coffee and 2 types of small, prepackaged muffins. The bathroom was not cleaned very well at all. Area was perfect for us
Business response:
Dear Tara, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to provide y... read more
Wish we just slept in the car. Toilet did not work. I had to get water from the kitchen sink in a garbage can to flush it. Sofa bed smelled like urine. No bedding for it. Daughter slept on a bare mattress. Key wouldn't open outside door. Unit was dirty, bathroom door was scratched all over like a dog was trapped in there. Must I continue? We just happened to arrive late at night (car rental took nearly an hour - - obviously that's not the fault of the hotel) and there was a very nice person behind the counter, but obviously ... read more
Business response:
Dear Brent, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Considering this a rare incident, please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
It was an awful experience. Dirty, no plates/silverware, bed hard, smelled like weed, unsafe, dog barking Nothing, not clean, weed, people hanging everywhere, unsafe Nothing
Business response:
Dear Ryan, Thank you for sharing your thoughts on your recent stay. We were very disappointed to read your comments regarding the cleanliness and security of our hotel. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the gue... read more
Very Poor The room was smell like someone just smoked in. The sink was dirty. The room door need some force to push if not it would not not be closed properly. The ac was too loud. I booked with breakfast but actually there was just some cupcakes and tea which they called it breakfast, see the photo I took of it. So it checked all the negative boxes. Not recommended. Close to the highway so it is easily to get there.
Business response:
Dear Thang, Thank you for choosing us. Please accept our apologies for the inconvenience caused during your stay with us. We are also sorry for not meeting your expectations. Even though our hotel is smoke-free, we occasionally have violations of this rule. We take these incidents seriously and thank you for bringing this to our attention. Further, we regret that the room condition was not to your expectations. Your comments are vital, and we will work on them so that your next visit to our hotel is a seamless experience whi... read more
Very Poor Cupboards were torn off the walls and placed into the closet cramping space in both areas. The hvac unit sounded like a jet engine landing when it truned on. The bathroom wall was streaked with grime and slime. There were 2 pillows, both were flat and lumpy and it was extremely uncomfortable 2 nights sleep. 2 lights in the bathroom vanity were burned out. The bathroom exhaust venting does not work. A single rolling office chair was unusable due to damage. This was located in an area chosen to launch a day trip to c... read more
Business response:
Dear Kerry, Thank you for choosing us. It is nice you were pleased with our location and enjoyed being here with your pet. However, we regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our gue... read more
Bad The rooms were terrible. Bugs everywhere. Trash in the hallways sitting there half the time. I didn't even get clean sheets or pillow cases and there was food left in the cabinets from the people before me It was in a convenient location
Business response:
Dear Cassandra, Thank you for selecting us during your visit to the city and taking the time to write a review. It is always our priority to serve with excellent hospitality and service. However, we are sorry for the issues you encountered in the room. We will discuss it with our housekeeping and pest control team for review and action on a priority basis. Considering this rare incident, we hope to see you again for a better experience at the location you like. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites - St. Louis - Fenton
How is Extended Stay America Suites - St. Louis - Fenton rated?
Extended Stay America Suites - St. Louis - Fenton has a 2.8 star rating with 667 reviews.
When is Extended Stay America Suites - St. Louis - Fenton open?
Extended Stay America Suites - St. Louis - Fenton is open now. It will close tomorrow at 12:00 a.m.