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Extended Stay America - Syracuse - Dewitt
- Hotels
- East Syracuse, NY
About this business
Location details
6630 Old Collamer Rd., East Syracuse, NY, 13057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
price was good, rooms out of date smelled like dog food in hallways
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Very disappointed Room was terrible. Dirty and in disrepair!!
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Nothing; Property had no record of out confirmed reservation and was booked. Could not find me an alternative to stay. Had to fight Expedia for a refund. Took nine phone calls.
Business response:
Andrew, thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
The sheets seemed worn and dirty. The toilet had poop stains all over the outside of the bowl. It was really gross. It looks like they did a very superficial cleaning of the room. Regretted this choice.
Business response:
Matthew, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a ... read more
There is absolutely nothing in the rooms - no coffee maker, cups, utensils. The room looked liked it had just barely been cleaned - stained pillow cases, left over gum or something stuck to the sink, stained tub. Breakfast is coffee, nature valley bars, and prepackaged muffins.
Business response:
Thank you for your honest evaluation. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We would like to regain your trust and hope to serve you again whenever your travels bring you to our area. Sincerely, Hotel Management
The party above never stopped and couldn't sleep. That makes the urine smelly room seem like small potatoes.
Business response:
Thank you for your review. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. Kindly know, on rare occasions, we have guests who do not adhere to the property rules concerning noise, and that can be challenging for all concerned. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Syracuse - Dewitt
How is Extended Stay America - Syracuse - Dewitt rated?
Extended Stay America - Syracuse - Dewitt has a 3.2 star rating with 1,834 reviews.
When is Extended Stay America - Syracuse - Dewitt open?
Extended Stay America - Syracuse - Dewitt is open now. It will close tomorrow at 12:00 a.m.