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Extended Stay America - Tacoma - South
- Hotels
- Tacoma, WA
About this business
Location details
2120 S. 48th St., Tacoma, WA, 98409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty Took about an hour to check in with three people ahead of us. Looked like the place hadn’t been cleaned in days. Floor was disgusting throughout common areas. Room was also dirty and had a terrible smell. Lucky for us we did have clean sheets on our bed. Ran into another patron at 12am that found out her bed had dirty sheets. They gave her clean sheets to put on her bed herself. I understand the hotel was short staffed, but there should have been extra planning around high volume of check ins due to an event at the Tac... read more
Business response:
Dear Gregory,We sincerely apologize for the cleanliness issues and the delay during your check-in. It’s disappointing to hear that the condition of both the common areas and your room did not meet the standards we strive to uphold. We understand how frustrating this must have been, especially with the additional inconvenience of unclean sheets. While we acknowledge the impact of being short-staffed, we agree that better planning should have been in place, particularly with the event at the Tacoma Dome. Your feedback is valua... read more
Not the greatest area of tacoma
Business response:
Dear Edward,We appreciate your feedback and understand that the location may not have met your expectations. While we strive to provide a comfortable stay, we also recognize that the surrounding area plays an important role in your overall experience. Your input is valuable, and we will continue to focus on enhancing the quality of our accommodations and service. We loved having you as our guest, and we hope to see you in the near future.Sincerely,Hotel Management
It’s really beaten down property. Nothing is good about this property. It seems not in a safe area too.
Business response:
Dear Michael,We apologize if the condition of the property did not meet your expectations, and we understand the importance of feeling comfortable and at ease throughout your stay. Your feedback is invaluable as we assess areas for improvement. Please note that we take guest's well-being very seriously. As a safety measure, we work closely with the local police to ensure a safe and secure environment for all our guests. We would like the opportunity to serve you better in the future and hope you will consider a return visit.... read more
Not the greatest area of tacoma
Business response:
Dear Edward,We're sorry for not meeting your expectations, and we appreciate you bringing this to our attention. Our goal is to provide a welcoming and comfortable environment for all our guests, and we recognize that the surrounding area can impact the overall experience. Your insights are valuable to us as we strive to enhance our services and accommodations. We appreciate your great feedback and hope to have you as our guest again.Sincerely,Hotel Management
Great Potential but Needs Renovation while the exterior of the building is impressive, the interior of the rooms could use some improvements. The furniture, such as chairs, are worn out and in need of replacement. The rooms themselves could benefit from some upgrades and a fresh look. Despite the interior needing some attention, the staff at the hotel are outstanding. They are dedicated and friendly, always going above and beyond to ensure a pleasant stay. Overall, this property has great potential, but would greatly benefit... read more
Business response:
Dear Faozi,We appreciate your recognition of the potential our property holds. While we’re glad that our staff made a positive impression, we sincerely apologize that the interior of the rooms did not meet your expectations. Your feedback regarding the furniture and the need for upgrades is invaluable, and we will share your insights with our team. We understand how important a refreshed and inviting atmosphere is for our guests, and we’re committed to making improvements that enhance your experience. We hope to have another... read more
The only parking was behind a gate, I had to wonder why? No parking by the front door for checking in.
Business response:
Dear Martin,We appreciate your constructive feedback regarding parking accessibility near our front desk. The convenience and ease of parking are crucial aspects of a seamless check-in experience for guests. We will address this with our team to work on enhancing our parking layout and prioritize spaces near the main entrance. Thank you for bringing this matter to our attention. We are committed to providing exceptional service. Your feedback is appreciated, and we hope you will give us another chance to prove that we are co... read more
Nothing
Business response:
Dear Cindy,We are sorry for not meeting all your expectations. We strive to ensure that every guest thoroughly enjoys their time with us, so we regret any inconvenience you may have experienced. We will share your feedback with our team as we are committed to providing exceptional service to our guests. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Tacoma - South
How is Extended Stay America - Tacoma - South rated?
Extended Stay America - Tacoma - South has a 3.5 star rating with 2,550 reviews.
When is Extended Stay America - Tacoma - South open?
Extended Stay America - Tacoma - South is open now. It will close tomorrow at 12:00 a.m.