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Extended Stay America - Tampa - Airport - Memorial Hwy.
- Hotels
- Tampa, FL
About this business
Location details
4811 Memorial Hwy., Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A/C did not work, very low water pressure, roaches
Business response:
Thanks for evaluating your stay. We are sorry for the inconvenience you encountered with your room. We have addressed your concerns with the Housekeeping and maintenance team, and have come up with action plans to revise our procedures to ensure that this doesn't happen again. We hope that you will give us an opportunity to show how much we have improved on a future visit. Sincerely, Hotel Management
Hotel was overbooked because rooms weren't cleaned and the staff was rude.
Business response:
Thank you for being our guest. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always expect from our hotel. Sincerely, Hotel Management
Terrible Bad customer services, so dirty, the room was infested with bugs! I know you get what you pay for and I wasn’t expecting the world but this place was just gross.
Business response:
Thank you for your evaluation.We aresorry we failed to provide you the clean and comfortable suite you expected when you selected our hotel for your lodging needs. What you encountered should not have happened as we have regular treatments from a professional service to ward off the type of unwanted visitors you mentioned. Thank you for bringing this to our attention.We have scheduled additional treatments so our goal of providing clean and comfortable suites can be achieved and toprevent this from happening again.We areconf... read more
Although booked on Expedia, and payed, they gave priority to another individuals and left me out at 11.00 pm ! Unbelievable management and terrible treatment I would definitely not recommend if you want to just get in the hotel as you may be out...
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. If you are still in doubt regarding your charges, please contact our General Manager to further discuss this matter Thank you again for being our guest, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Sofa bed was very uncomfortable.Breakfast consisted of coffee. Our toilet overflowed and we could not find the turn off knob so my husband had to use his hand to plunge the toilet.
Business response:
Deborah, thank you for your recent stay with us and for the candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Absolutely awful No water to drink. Or to flush toilets or even take a shower in. And nope no discount for the inconvenience and in addition a ridiculously rude front desk lady on a war path of anger.
Business response:
Kimberly, thank you for your feedback. We are sorry for the unexpected water outage during your stay and would like to offer our apologies for the inconvenience this caused. Our maintenance team worked diligently to get this sorted as soon as possible. We also regret the unpleasant experience you had with our service. Be assured that we take feedback such as yours to heart and use it in our staff training sessions so that we do not repeat these issues. We hope you will consider giving us another chance so we can serve you be... read more
No water! Booked hotel for husband as he was traveling.Husband called to state he checked in, but hotel had no water. Neither of us were was not contacted by hotel about the issue, received text "after the fact" from Hotels.com @ 9:38pm- Hotel's communication with partners (Hotels.com) was very poor, no discount was offered or given when requested. Problem was solved, but I was on the phone with Hotels.com until after 11PM! Husband had to leave hotel at 4AM for a flight, he needed sleep, and to complicate the matter, he had ... read more
Business response:
Thank you for your constructive review. We apologize that we did not provide the responsive service you should have received from us. Our staff normally does a terrific job in providing attentive service, so we're sorry we dropped the ball during your visit. We will definitely be using your constructive feedback to step up our game. We hope you will consider a future stay so we can better demonstrate our commitment to service excellence Sincerely, Hotel Management
The hotel lobby and hallways were dirty and worn. But that was not the biggest problem. After we checked in and went to our room we learned that there was no water in the whole hotel. The front desk person had left her post for an extended period and we just stood there waiting to be able to check out and receive a refund.
Business response:
Arthur, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tampa - Airport - Memorial Hwy.
How is Extended Stay America - Tampa - Airport - Memorial Hwy. rated?
Extended Stay America - Tampa - Airport - Memorial Hwy. has a 2.9 star rating with 2,447 reviews.
When is Extended Stay America - Tampa - Airport - Memorial Hwy. open?
Extended Stay America - Tampa - Airport - Memorial Hwy. is open now. It will close tomorrow at 12:00 a.m.