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Extended Stay America - Tampa - Airport - N. Westshore Blvd.
- Hotels
- Tampa, FL
About this business
Location details
1805 N. Westshore Blvd., Tampa, FL, 33607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rosa at the front desk was not helpful at all, very rude and took over an hour to get checked in because refused to solve IT issues. Got to the room and had sheets missing which she also refused to bring up. Wi-Fi was not working and breakfast was just coffee and snack bars
Business response:
Dear Ana, We apologize for the negative experience during your stay. We take your feedback seriously and will address the issues to improve customer service and IT problem resolution. We're sorry for the inconvenience caused and will use your feedback to make necessary improvements. Thank you for being so understanding.Sincerely,Hotel Management
Very disappointed😡no rooms available went we arrived. But thanks to Expedia for allocated to better place. Expedia’s people are the best😍 excellent communication 👍
Business response:
Dear Alexis, Thank you for sharing your comments. We were disappointed to read about your experience and apologize for the issues you had with your reservation. We try to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. We hope to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management
Hair in bath tub, stains everywhere, holes in wall, very noisy neighbors all night.
Business response:
Dear Erick, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. Your concerns have been shared with the proper individuals, and we are grateful for the feedback. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management
We had roaches in are room and when we asked for it to be sprayed they informed us that they couldn’t because nobody was there. Also didn’t feel that safe there where so many people sitting and just walking around the parking lot all times of day and night. Probably won’t be back!
Business response:
Dear Natalie, Thank you for bringing these concerns to our attention. We apologize for the presence of roaches in your room and for any inconvenience caused by the inability to spray due to staffing limitations. Your safety and comfort are important to us, and we understand your concerns about the individuals in the parking lot. We appreciate your feedback and will consider it as we strive to improve our services and security measures. We regret that your experience fell short of your expectations and apologize for any disap... read more
When you entered the lobby it had a terrible smell. The rooms need major updating, they are old and worn. I only needed 1 night due to a cancelled flight or I would not have stayed
Business response:
Dear Laura, Please accept our apologies for anything other than a completely satisfying stay. We agree that some areas in our hotel are beginning to show their age, and we will share your concerns about updating our hotel with our leaders and use them for future improvements. Moreover, we also apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to ensure this does not happen again. We hope you will consider giving our hotel another cha... read more
For $280 a night I would have expected better condition of the room. The bed was excellent and clean, but the side light did not work, the sink would not drain, the toilet would not flush, the shower was horrible. Overall very bad upkeep of the property. The continental breakfast was...very continental.
Business response:
Dear Paolo, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals, and follow up to determine how we can enhance our service to our guests. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Ma... read more
Worst hotel experience ever The room was filthy! The sink ans stove where very very dirty and so was the microwave! Looks like it hadnt been cleaned in months! No exageration! No manager on site! No milk no breakfast either! Would never ever stay again
Business response:
Dear Araelis, Thank you for sharing your evaluation of your recent stay at our hotel. Please accept our apologies for not meeting your expectations and for the inconvenience caused by the mentioned issues. We always aim to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to ad... read more
Dirty smelly not very clean environment
Business response:
Dear Yury, Thank you for choosing us. We are glad you had some great encounters with our staff. However, we are sorry for not meeting your expectations. We realize the importance of first impressions; fresh, clean accommodations must set the tone for a great stay. We apologize for any oversights in this during your time with us, and our housekeeping team is working to address the same on a priority basis. Although we have designated places for smoking, we regret the disappointment felt by the smell. We will follow up on your... read more
Frequently asked questions about Extended Stay America - Tampa - Airport - N. Westshore Blvd.
How is Extended Stay America - Tampa - Airport - N. Westshore Blvd. rated?
Extended Stay America - Tampa - Airport - N. Westshore Blvd. has a 3.2 star rating with 3,654 reviews.
When is Extended Stay America - Tampa - Airport - N. Westshore Blvd. open?
Extended Stay America - Tampa - Airport - N. Westshore Blvd. is open now. It will close tomorrow at 12:00 a.m.