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Extended Stay America - Tampa - Airport - N. Westshore Blvd.
- Hotels
- Tampa, FL
About this business
Location details
1805 N. Westshore Blvd., Tampa, FL, 33607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place was absolutely horrendous. When we walked into our “suite” we were hit instantly with the smell of weed. Moving to the bathroom, the toilet failed to flush and almost overflowed. The shower was in disgusting condition, with paint chipping off the tub and dirty grout throughout. Also, the continental breakfast is a counter with coffee and individually wrapped biscuits, so don’t come expecting a normal hotel breakfast. Overall, my experience was horrible and I was disgusted by this place.
Business response:
Dear Guest, We are sorry we failed to meet your expectations and hope you will accept our apologies for the issues you encountered during your stay at our hotel. We have shared your feedback with our housekeeping and maintenance teams to ensure we always provide the high service levels our guests should always expect from us. Moreover, we apologize for the concerns regarding our complimentary grab-and-go breakfast. We have shared your observations with our brand leaders to inform them of our guest's opinions and help them de... read more
The place was not very clean, right next to a strip club, had roaches left after just 2 days. Need to be credited for the rest of the stay. Most disappointed I have been so far in all the time I have used Travelocity. The last 2 stays have been a big disappointment.
Business response:
Dear Ralph, Please accept our apologies for not meeting your expectations during your visit. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. Although we believe some of these instances were isolated, we want to reassure you that we do everything possible to discourage the entrance of outside insects mentioned, and we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, your room will be inspected professionally and treated... read more
No water, room reeked of of must and mold. Floors were wet
Business response:
Dear Kevin, We apologize for the disappointing stay you had with us. We are sorry for the condition of your guest room and any oversight on our part. We have shared your feedback with the appropriate individual and will take adequate measures to correct this. We value our guest's feedback as we continually strive to grow and improve our guest services. We hope you stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management
Smell, property out dated, dirty, no remote for TV, bathtub rusting and pealing, caulking around tub was Black.
Business response:
Dear Thad, We are sorry that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. The condition of your suite you describe is unacceptable and not representative of our quality standards. We have notified our Housekeeping team of your concerns regarding the cleanliness issues with the suite. Furthermore, we agree that some areas in our hotel are beginning to show their age, and we are having similar discussions. We have shared your feedback wit... read more
They DO NOT have housekeepers, they DO NOT change your bedding for 16 day, NO clean towels. The hallways are dirty, smell bed. Very noise. I wound not recommend this place..
Business response:
Dear Raymond, Thank you for taking the time to share your impression of our hotel. We are sorry for not living up to your expectation. The lack of service and the condition of your suite and the hotel area you describe are unacceptable and not representative of our quality standards. We are meeting with our staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We will follow up on your concerns to ensure we are well-poised to serve you better during your ... read more
We did not stay at this hotel. Our room was nasty upon arrival. Trash on the floor, the bed was not made, TV and lights were on as if someone was staying there already.
Business response:
Dear Hillary, We regret we couldn't give you a better impression when you checked in. Our team's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. We have immediately brought your experience to the attention of our Housekeeping for review and action. We're sorry you had to cancel with us, and we hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
It was HORRIBLE!!!! I had to change rooms because the 1st room shower was stopped up and the tub was dirty. The next room smelled as if someone was smoking and this tub was FLITHY!!! When I checked out the next morning I had to wait 30 minutes for someone to appear at the front desk! First and last time at this hotel
Business response:
Dear Benisha, We apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give... read more
Frequently asked questions about Extended Stay America - Tampa - Airport - N. Westshore Blvd.
How is Extended Stay America - Tampa - Airport - N. Westshore Blvd. rated?
Extended Stay America - Tampa - Airport - N. Westshore Blvd. has a 3.2 star rating with 3,654 reviews.
When is Extended Stay America - Tampa - Airport - N. Westshore Blvd. open?
Extended Stay America - Tampa - Airport - N. Westshore Blvd. is open now. It will close tomorrow at 12:00 a.m.