This profile has been claimed by the business owner or representative.
Extended Stay America - Tampa - Airport - N. Westshore Blvd.
- Hotels
- Tampa, FL
About this business
Location details
1805 N. Westshore Blvd., Tampa, FL, 33607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I tried to cancel and hotel said there would not be a charge but got charged anyway!!! Disgusted
Business response:
Dear Kathy, thank you for leaving your review. We never want to disappoint any of our guests, so we apologize for your concerns during your cancellation. Please contact the hotel front directly for further assistance. Thank you for choosing us, and we hope you will visit us soon.Sincerely,Hotel Management
First of all I spent just a few hours there. I had a 5am flight and wanted to be closer to the airport. Had I done my homework I would have realized it's located behind a strip club, not a big deal except I left the property at 3am, the same time the club empties out. There was some kind of scuffle happening in the parking lot which made me a bit uncomfortable. 2 the walls are paper thin. I could hear my neighbor talking about how great here memory was and could also hear the kids that were still at the pool around 9pm. 3rd ... read more
Business response:
Dear AMANDA, we are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management
Mold in room/bathroom. Dirty rug. Musty smell. A/C air odor. Pillows flat.
Business response:
Judy, thank you for evaluating your stay. We realize the importance of fresh and clean accommodations are a must to set the tone for a great visit. Therefore, we apologize for the cleanliness issue you faced in your suite and the inconvenience this caused. We take these comments seriously and will share this with our housekeeping team to ensure this is not repeated. We understand your frustration and are grateful for your patience. We hope to have the chance to welcome you back so we can provide you with the flawless experie... read more
Going to this hotel was the worst experience in my life. The room assigned to us had the worst smell of smoking, that even my husband couldn’t tolerate. We requested another room but nothing available. We checked out within the hour and had to check in another hotel that ended costing us a much higher price. This hotel should not be part of the Orbitz portfolio considering the awful conditions of the place, their customer base that was greatly scary and it looked like a base for drugs and prostitution.
Business response:
Mayra, thank you for being our guest and sharing your review. We regret we did not meet your expectations and that you and your husband had to leave us earlier than anticipated. We work hard to provide a clean and comfortable environment, as we know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are preparing each suite for our guests flawlessly. We regret the inconvenience this caused and are grateful for your patience. We encourage you to try us again in the fu... read more
MALO HOTEL No lo recomiendo tiene cucaracha y las alfombras estan sucias, la recepción descuidada a la entrada del hotel tenia bolsas de basura. Me dieron una habitación que era para no fumadores como la habia pedido cuando hice la reservacion y era olor impreso de cigarro en general NO LO RECOMIENDO.
Business response:
Lazara, thank you for taking the time to evaluate your stay. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We also want to share with you that We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We hope to have the opportunit... read more
As soon as walking in we saw dead roach during the night you can see other alive, they wouldn’t give you clean towels unless you bring down your dirty ones down to them house keeping never came to check on the room oh and there’s only one trash bin that’s located in the restroom. Just horrible
Business response:
Liliana, thank you for evaluating your stay. We regret the unpleasant visit and your disappointment with our hotel policy. Additionally, we want to mention that we follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the suite you occupied will be professionally inspected and treated as a precaution. We understand your frustration and are grateful for your patience. We hope to have the chance to welcome you back so we can provide you with the flawless experience you ... read more
AVOID Avoid at All cost!! Roaches and bugs, all the rooms wreak of cigarette smoke. Some rooms leak AC coolant causing a menthol smell and the lady Gretchen is the absolute worst and does not care about anything you tell her. She told me oh well when complaining. This hotel needs to be completely redone!!
Business response:
Clarice, thank you for staying with us. We sincerely apologize for the cleanliness issues you encountered in your suite and the inconvenience this caused. Please know our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee procedures are being followed to prevent any future issues. We are also sorry for the unpleasant service you received from our staff and the frustration you felt. Your feedback will be used to improve our services, and we appreciate your pat... read more
I got there late because my plane was 3 hours late. The attendant wouldn’t let me have a room even though she said she saw my reservation She said it was a computer thing. I had to go to another hotel. I’d like to get my money back if that’s possible
Business response:
Brad, thank you for the candid review. We apologize that we did we were not able to accommodate you this time due to some technical issues, and we understand your frustration. We will review this appropriately to see what transpired and make sure we avoid this going forward. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. Thank you once more for choosing our hotel, and we hope you will consider staying wi... read more
Frequently asked questions about Extended Stay America - Tampa - Airport - N. Westshore Blvd.
How is Extended Stay America - Tampa - Airport - N. Westshore Blvd. rated?
Extended Stay America - Tampa - Airport - N. Westshore Blvd. has a 3.2 star rating with 3,654 reviews.
When is Extended Stay America - Tampa - Airport - N. Westshore Blvd. open?
Extended Stay America - Tampa - Airport - N. Westshore Blvd. is open now. It will close tomorrow at 12:00 a.m.