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Extended Stay America - Tampa - Airport - N. Westshore Blvd.
- Hotels
- Tampa, FL
About this business
Location details
1805 N. Westshore Blvd., Tampa, FL, 33607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay AWAY if you need to sleep well. The elevator had the stench of feces. They put me in a room next to family that stayed up until 3 AM (morning). I can hear their voices (and occasional crying by their kids) even though they were not yelling or screaming. There were rooms available that were not next to other guests—I don’t understand why they put me in a room next to a room with other guests being that the hotel walls are thin as paper.
Business response:
Dear Guest, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Please accept our apologies for the noise disturbance you experienced from nearby guests. We regret not being able to arrange a more suitable suite for you. We also apologize for not living up to our commitment to clean, fresh accommodations during your stay. We hope you give us another opportunity to meet your expectations on your next visit. Sincerely,... read more
This was one of the more disappointing stays I’ve had in quite a while. The room smelled bad. The floor in shower was gross. The ice machine was broken. The vending machine barely had anything left in it. We asked for more pillows and we’re told we could only have 2 more. The tv stopped working the second day we were there and we were just told they were trying to troubleshoot it. It was never fixed for the remainder of our stay. The “grab and go” breakfast was the most disappointing thing I’ve ever seen. Coffee was terrible... read more
Business response:
Dear Sean, we apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you will al... read more
Hotel receptionist was not there when we arrived…we stood around for several minutes before someone finally showed up. She was less than enthusiastic. Only one ice machine in the hotel and it was broken…there goes our relaxing evening drink in our room after a long day! Room was spacious, but dated. TV remote didn’t work so we had to go down to front desk to get a replacement. All in all the hotel is less than impressive.
Business response:
Dear Corinne, thank you for choosing us. We are sorry to know you had an unpleasant experience. We wish we had an opportunity to make this right for you while you were here so your stay would have been enjoyable. Your feedback is important to us, and we will address them and ensure we take action for improvement. Please allow us to host you again and provide you with the service you deserve. Sincerely,Hotel Management
We got stuck at the airport and booked this place. They don’t offer a shuttle which was disappointing as we had to pay for an Uber. It took a few minutes to get the room key and the staff was friendly but she seemed a little out of breath as she was managing the laundry and the front desk of the hotel on a busy night. There was a cockroach in the room. There wasn’t a blanket at first for the pull out bed for our kids as it hadn’t been washed yet, I got it after 30 minutes (it was after midnight by that point). We had to go l... read more
Business response:
Dear Ekaterina, thank you for choosing us. We are disappointed to read that we did not meet your expectations, and we are very sorry your stay was anything other than exceptional. Your feedback is valuable to us and is shared with team members to improve our services. Please consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
They had no pots or pans or utensils of any kind the first room they gave us someone had used it seemed like they had just got out of the bed and used the bathroom it was completely dirty. When we went downstairs to tell the front desk they didn’t seem surprised seems like that happens all the time. On Expedia it says full breakfast but there is no breakfast only grab and go which is ridiculous. So disappointed would love my money back
Business response:
Dear Evelyn, please accept our sincere apologies for the issues you experienced while staying with us. We apologize for your suite not being ready for occupancy when you checked in and also for the housekeeping issue with your bathroom. Furthermore, regarding the dishware, we keep them at our front desk and make them available upon request to ensure cleanliness for every guest. We certainly apologize for failing to share this information with you during check-in. We take our guest’s feedback seriously and look forward to hav... read more
They have roaches and the employees don’t wNt to give you refunds
Business response:
Dear Alexis, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. If you wish to discuss this further, please do not hesitate to contact us directly. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Tampa - Airport - N. Westshore Blvd.
How is Extended Stay America - Tampa - Airport - N. Westshore Blvd. rated?
Extended Stay America - Tampa - Airport - N. Westshore Blvd. has a 3.2 star rating with 3,654 reviews.
When is Extended Stay America - Tampa - Airport - N. Westshore Blvd. open?
Extended Stay America - Tampa - Airport - N. Westshore Blvd. is open now. It will close tomorrow at 12:00 a.m.