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Extended Stay America - Tampa - Airport - N. Westshore Blvd.
- Hotels
- Tampa, FL
About this business
Location details
1805 N. Westshore Blvd., Tampa, FL, 33607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was in terrible condition and had an odd smell.
Business response:
Thank you for choosing to stay with us. We failed you in the most basic of ways by not providing clean, fresh accommodations, and for that, we are sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
It is not enough! Altough the staff was working their b....s off, that was not enough! Filthy, smelly, mouldy and a bad odor everywhere!
Business response:
Christos, thank you for choosing to stay with us. We failed you in the most basic of ways by not providing clean, fresh accommodations, and for that, we are sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
I like the location of this property because its close to the airport, shopping, and the beach. HOWEVER... I booked 2 rooms for 7 days in a NON SMOKING HOTEL and the hotel is clearly a smoking hotel. I was on the 3rd floor and across the hall (which is right next to my kids room) there was a guest smoking what smelled like cigarettes and crack inside of the room. The smell filled that area of the hallway. I informed Andrew at the front desk immediately and he wasn't surprised at all by my complaint. He said that he would cal... read more
Business response:
Thank you for your review. We are sorry for the smoke odor you experienced. Even though we are a non-smoking hotel, but on a rare occasion some guests do not comply, and we truly apologize for this. We are also sorry for the service and cleanliness issues you encountered. Your feedback will be shared with the appropriate team members to improve our service going forward. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
The smell in the room was horrible the whole time we were there. As soon as we walking in, we saw a roach. It was dated and just not a good experience overall. Staff was nice but no house keeping either. I do no recommend
Business response:
Thank you for evaluating your recent stay with us. We apologize for the odor and insects you encountered. Our pest control provider has serviced the hotel, and we are working with our housekeeping team to ensure procedures are being followed to prevent such issues in the future. We will also share your valuable comments regarding the updates with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We hope you will afford us an opportunity to redeem ourselves in the f... read more
Hotel cleans the room once in 7 days. Our room was not cleaned for the duration of our stay. Main elevator near the front desk was not working. Overall condition of the facility was very bad.
Business response:
Thank you for staying with us and providing your feedback. We certainly apologize your experience was not to our hotel's high standards. Our housekeeping services are provided to guests staying eight or more nights, respecting their privacy of home-like living. However, these services are always available upon request for a minimal fee. Your feedback is very important to us and has been shared with the front desk staff to ensure we clearly communicate our services to all guests. We will also share your concerns regarding the... read more
The staff was rude and the room had roaches
Business response:
Denice, please accept our sincere apology for the cleanliness issues you encountered with your room. We have shared your feedback with the housekeeping team so that corrective measures can be taken. We are also sorry you didn't experience our staff at their best. We have followed up with our team to make sure we do not disappoint you in the future. Also, our pest control provider will service the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We hope you will give us a... read more
Frequently asked questions about Extended Stay America - Tampa - Airport - N. Westshore Blvd.
How is Extended Stay America - Tampa - Airport - N. Westshore Blvd. rated?
Extended Stay America - Tampa - Airport - N. Westshore Blvd. has a 3.2 star rating with 3,654 reviews.
When is Extended Stay America - Tampa - Airport - N. Westshore Blvd. open?
Extended Stay America - Tampa - Airport - N. Westshore Blvd. is open now. It will close tomorrow at 12:00 a.m.