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Extended Stay America - Tampa - Airport - Spruce Street
- Hotels
- Tampa, FL
About this business
Location details
4312 W. Spruce St., Tampa, FL, 33607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good location. However, the room was dingy and there were two cockroaches crawling on the bed when I arrived. The mattress was way to firm. The kitchen and refrigerator were also dingy. The so-called breakfast was a granola bar.
Business response:
Michael, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a ... read more
This place gave me bad vibes. There were shady looking loiterers, a lot of in/out traffic and It felt like a place people stayed at temporarily in between unstable situations. I felt unsafe. The elevator button was broken; THE PROPERTY (parking lot and entrance) JUST GAVE ME A BAD FEELING.
Business response:
Thank you for leaving your rating. We never want to disappoint any of our guests, so we regret not meeting your expectations and any concerns you had during your stay. Thank you for choosing us, and we hope you will visit again on a future date. Sincerely, Hotel Management
the room had a bad smell, it had broken things and the elevator did not work well.
Business response:
Thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Beds were not queens more like a full size. Air conditioning was not working correctly outdated and old. Room felt unclean
Business response:
Holly, thank you for taking the time to share your feedback. We regret our beds were not to your comfort and apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
This place is horrible
Business response:
Angela, thank you for staying at our hotel. We want every guest to have a positive experience, and we are disappointed that we did not succeed in our goals. Although your experience is not typical of the service we provide, we have room to improve. We hope you will accept our apologies and allow us another opportunity to host you. Sincerely, Hotel Management
It just was not a great stay at all Starting off the Stay was horrible but not being able to receive a key I got a discount on the first day I stayed five days every day looking for someone to open my door to get in not one time Did anyone come to my room and clean it I didn’t know I had to go down and bring towels or no one went into the room to clean it I clean the room myself when I arrived it smelled like someone had smoked cigarettes in the room the all overstay was just not great at all and I deserve some money back. B... read more
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Smell like cigarette on all the floor
Business response:
We apologize for the concerns you experienced on your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tampa - Airport - Spruce Street
How is Extended Stay America - Tampa - Airport - Spruce Street rated?
Extended Stay America - Tampa - Airport - Spruce Street has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Tampa - Airport - Spruce Street open?
Extended Stay America - Tampa - Airport - Spruce Street is open now. It will close tomorrow at 12:00 a.m.