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Extended Stay America - Tampa - Airport - Spruce Street
- Hotels
- Tampa, FL
About this business
Location details
4312 W. Spruce St., Tampa, FL, 33607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay somewhere else Property is not very clean nor well maintained. Litter/feces in the parking lot, hallways that need vacuuming, elevator door needs oil/grease or adjustment, black mold on the shower wall from leaking shower head spraying water everywhere, TV remote doesn't work, minimal breakfast (muffin, instant oatmeal).
Business response:
Dear Brian, We are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management
I hate to write bad reviews, but this hotel is repulsive. Bugs, sheets had dust on them, the smells are pungent throughout. Toilet didn’t work, visibly dirty everywhere. This place should be like $20 a night, not $200. Seriously, we wanted to leave but we prepaid so we bit the bullet. It was hands down the most disgusting hotel I’ve ever stayed at, And I’m not that picky - I’ve stayed at way nicer roadside motels.
Business response:
Dear Matt, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is unacceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. It was an honor to host your visit, and we hope you will give us another chance.Sincerely,Hotel Management
Arrived at the property and was told they were overbooked and did not have a room for us. No assistance was given whatsoever by the front desk clerk. He actually walked away and left us standing there as we attempted to find another hotel. Also, There is no signage outside indicating we were arriving at the correct hotel. Seemed a little seedy.
Business response:
Dear Sharon, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. We will address this appropriately to be more consistent in our service delivery. We hope to make it up to you on a future visit.Sincerely,Hotel Management
I checked in and went to my room which the sheets were messed up and had hair in it like someone was just in it and hair and a roach in the bathtub. I tried to switch rooms but the hotel was booked so I had to wait an hour for a new room
Business response:
Dear Matthew, we apologize for the disappointing stay you had with us. We apologize for the housekeeping issue you experienced in your suite and the inconvenience caused. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, and our team must have overlooked this when making your room ready for occupancy. Thank you again for your candid feedback. We hope you will allow us to make this up to you during your future stay.Sincerely,Hotel Management
I was promised free shuttle from the airport, the night shift desk service was atrocious. The smell in the hallways was unbearable, although the parking lot was being painted, it didn’t help that there were no instructions to help guide. It was not a great impression to say the least
Business response:
Dear EZEKIEL, we appreciate the feedback regarding your stay at our hotel. We are disappointed to learn of your issues and genuinely regret not meeting your expectations. Your frustration is fully understandable, and we hope you will accept our apologies. Thank you for being so patient, and we hope you will allow us to welcome you on a future visit for a much-improved experience. Sincerely,Hotel Management
Sucia Ruidosom mal trato de empleado poca orientación toilet no funcionó la tarjeta de entrada no funciona.
Business response:
Dear Teresita, Please accept our apologies for your disappointment during your stay. We strive to provide wonderful hospitality to all our guests; therefore, we truly regret that this was not your experience. We have followed up with our concerned team to address and correct the issues. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Tampa - Airport - Spruce Street
How is Extended Stay America - Tampa - Airport - Spruce Street rated?
Extended Stay America - Tampa - Airport - Spruce Street has a 3.5 star rating with 2,828 reviews.
When is Extended Stay America - Tampa - Airport - Spruce Street open?
Extended Stay America - Tampa - Airport - Spruce Street is open now. It will close tomorrow at 12:00 a.m.