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Extended Stay America - Tampa - Airport - Spruce Street
- Hotels
- Tampa, FL
About this business
Location details
4312 W. Spruce St., Tampa, FL, 33607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never do reviews but this place so terrible Horrible stay! Where to begin, Room Dirty with food in the sink. Front desk said I had to clean myself because no housekeeping. No housekeeping is concerning since wondering who cleans and changes sheets in room. Extended stay with NO amenities; no dishes, dish towel, cups; rusty microwave. Long term guests that drink beer and leave empty beer bottles in parking lot and no housekeeping to picks up the bottles or trash. Long term guests in hallways at all hour of night making loud n... read more
Business response:
Adriana, thank you so much for your feedback. I am very sorry you were not happy with our hotel and staff. I am working with my entire team to ensure our guests are satisfied and the issues are resolved. I do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
We’re really disappointed with the price that we paid, we really want to talk to some life person from Orbitz to see if we can get some discount, they give us a full size uncomfortable bed and pillows, very poor quality, we have to go and get loitering because they just have a little shampoo and soap, really was very disappointed, they offer to call us and give us some discount on our credit card, but really they didn’t call.
Business response:
Ysabel, thank you for choosing our hotel for your recent lodging needs.It is certainly disappointing to hear about your experience as we truly take pride in our guest service efforts. We have shared your comments with our entire staff to ensure our focus remains on exceptional service. We hope you will give us another chance to welcome you back soon. The entire team would love for you to experience our hotel the way you should have on this visit. Thanks again for being our guest and sharing your feedback. Sincerely, Hotel Ma... read more
Disappointing There is basically no Wi-Fi. The room was dated. It was overpriced for what I got.
Business response:
Tom, thank you for staying with us and providing your feedback. We know how important it is to stay connected when you are away from home, so please accept our apologies for the issues with our internet connectivity. Our maintenance team has been notified to ensure the issue is corrected. We are also disappointed you felt the cost of your visit was not in line with the value you received. Thanks again for staying with us, and please come back soon. Sincerely, Hotel Management
Awful. No ice maker or coffee pot. Almost didn’t even get my room
Business response:
Christopher, thank you for your feedback. Please accept our apologies for not living up to your expectations. We truly regret the inconvenience you had while you were here. As we have a full-size refrigerator that includes ice trays for your convenience, we do not have ice machines on our property, and we are sorry for your disappointment. Thank you again for being our guest and for your feedback. Sincerely, Hotel Management
I booked a room on a very popular third party website. When I showed up I was told they were overbooked and there was no room for me. I left. I was still charged for the room without ever providing them with a form of payment, I assume it was provided from the booking site. After calling three times I was told it was refunded but that it would take 5-7 days to show up in my bank account. This is not right, I had to go to a lot of trouble to get my money back (that I haven't mentioned here), not to mention I had to spend a lo... read more
Business response:
April, thank you for sharing your review. We are very sorry about the issues you experienced with your reservation, and even more, that we were unable to accommodate you despite your booking. Your comments have been discussed with our front desk team, and we are reviewing our procedures so this does not happen again. Thank you again for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tampa - Airport - Spruce Street
How is Extended Stay America - Tampa - Airport - Spruce Street rated?
Extended Stay America - Tampa - Airport - Spruce Street has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Tampa - Airport - Spruce Street open?
Extended Stay America - Tampa - Airport - Spruce Street is open now. It will close tomorrow at 12:00 a.m.