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Extended Stay America - Tampa - Airport - Spruce Street
- Hotels
- Tampa, FL
About this business
Location details
4312 W. Spruce St., Tampa, FL, 33607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not so nice This hotel needs a serious updating, they tried to do a few things here and there but it is still old and dingy. Furniture is old and bitten up. It had a strong smell of weed there when I arrived. The area is very nice though and it is close to where I work.
Business response:
Thank you for bringing this to our attention. We take the safety and security of our guests and their property very seriously, and we will take the necessary actions to ensure this is properly addressed. Hotel Management
dirty room , no safelock in the bad room, unsafe hotel. nobody clean the room
Business response:
Paulo, we apologize for not meeting all of your expectations and for the cleanliness issues you encountered in your room. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. We hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Dirty Elevator was dirty. Breakfast area a mess. Room had nothing in it. Had to go ask for a plate and knife. No dishes coffee pot nothing. Sheets were so thin you could see through them. Bathroom smelled like pee. Had to put towels all over bathroom floor. Red sticky stuff on the desk. Will never recommend or stay there again. Especially for the price and used my Expedia points. What a waste. I have stayed at several extended stays before never this nasty.
Business response:
Pamela, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Hotel was very dirty and run down. Room was dirty Would not stay here again. Dirty from the front door to the room. Room very dirty. Breakfast that was promoted was coffee and a breakfast bst
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Not staying in an Extended Stay ever again This was our first time in an Extending Stay. We chose this hotel because they allow pets, it was cheap and it was pretty near to downtown and attractions. Very disappointing. The hallways have a strong smell, those carpets need to be replaced. Our room carpet was all stained, dirty, bad smell. We didn't dare walking on that carpet with no shoes. The toilet had a yellow mark at the water level. The AC was terrible. We set the temp to 60 which is lowest it goes but still the room was... read more
Business response:
Sudemy, I apologize that we failed to provide you an exceptional stay. We are sincerely sorry for the service and cleanliness issues you encountered during your visit. Your review will be taken as a tool to ensure that all procedures within our respective departments are being followed. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and stay. Sincerely, Hotel Management
Mildew smell, noisy, run down Just overall not a 3 star hotel. More like a 1.5 to 2 star
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Not worth it. This hotel is well-located near a big mall and the airport. Unfortunately is it in bad shape. The room smelled like smoke (despite it being non-smoking). The bed is uncomfortable and the room wasn't very clean. The 'breakfast' was coffee and granola bars. This place is a great value for $40/night, but my stay cost double that.
Business response:
Jason, thank you for taking the time to rate your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management
Worse hotel ever very dirty. The smell at the hotel was horrible I left rigth away
Business response:
Thank you for taking the time to rate your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management
Extended stay.....not so good Under the circumstances we had no choice but to use this particular Hotel because it took in pets... and we were running away from Hurricane Irma.. and hotel choices were almost slim-to-none especially for someone who had a pet. The room smelled of dog urine and dog feces. I had to go out and buy fabreeze to spray in the room so that we could stay in there and breathe. We were further inconvenienced in that we had to stop at the front desk to get kitchen utensils and pots and pans and things tha... read more
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Your concerns have been shared with each department involved in an effort to take appropriate measures. On a positive note, you liked the service provided by one of our Front Desk associates. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tampa - Airport - Spruce Street
How is Extended Stay America - Tampa - Airport - Spruce Street rated?
Extended Stay America - Tampa - Airport - Spruce Street has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Tampa - Airport - Spruce Street open?
Extended Stay America - Tampa - Airport - Spruce Street is open now. It will close tomorrow at 12:00 a.m.