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Extended Stay America - Tampa - Airport - Spruce Street
- Hotels
- Tampa, FL
About this business
Location details
4312 W. Spruce St., Tampa, FL, 33607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Barely meets basic needs Hotel or temporary housing shelter? Feels like the occupants of units are short term residents in temporary housing. The unit was not very updated, clean or comfortable. It served very basic need for place to stay for 1 night. I didn't expect much and it barely met my expectations. The front desk personnel were efficient and friendly.
Business response:
Anthony, thank you for your review. It's nice to know that our facilities and service were to your satisfaction. However, we are sorry for any inconvenience caused during your stay. We have taken a note of your feedback and hope to have the opportunity to welcome you back again in the future. Sincerely, General Manager
My son found bedbugs. He is an exterminator & knows a bed bug when he sees one. He also has bites.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Not recommended Did not care for this hotel. There were no cooking utencils, dishes or pots and pans. The cook top was just 2 very small burners. There is no way you could have cooked in the kitchenette as advertised. The air conditioner and fan in the bathroom were very loud. There is no ice machine on the premises. The room was fairly clean but there is no daily maid service. Staff was not friendly, almost rude. Overall, the hotel just seemed worn out and poorly managed.
Business response:
Thank you for your review. We are sorry you didn't experience our staff at their best. This behavior is highly unusual, and we have addressed your comments with our staff to ensure it never happens again. We are also sorry for the maintenance issue you experienced while being here and have taken a note of the same. Please know, kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. Our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusi... read more
That particular property decided to replace hallway carpet and do repairs which was very noisy - I woke up to banging! They should close off that floor to repair or warn guest . Low budget not worth the price- no real breakfast choices - cold muffins and granola bars . The area was the only bright spot.
Business response:
Stephanie, thank you for your review. We're sorry that your stay with us was during our renovations which caused you some inconveniences. We hope that you are able to return when our construction is complete, as we would like for you to experience our revamped, remodelled and updated hotel. Sincerely, General Manager
I'm of sure why this hotel decided to replace their rug while guests were occupying that floor. I woke up to noise of this early in the morning -8am. There was warning of this or no concern of how it would affect guests. The floor should be closed off for this, but of course they didn't want to loose money- very tacky of them!
Business response:
We're sorry for the inconvenience caused you due to the makeover of our hotel. We take every precaution not to disturb our guests during the renovation. However, it still gets loud and dusty at times. We would love to welcome you back for your next stay when in the area and show you our final refurbishment results firsthand. Sincerely, General Manager
Dirty and smelly We checked in with decently pleasant staff, however, when we went up to the floor that our room was on, I started to realize this was not going to be a great stay. The minute the elevator door opened, there was a musty smell that was unpleasant. I though perhaps it was just the hallway, until we opened the door and realized the smell was in the rooms too. It was so unpleasant that we went to Target and bought candles to burn to help mask the smell so that it was a little more tolerable. Once we got the candl... read more
Business response:
We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and we areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, General Manager
Uncomfortable beds and a musty smell. Breakfast was grab and go not a Continental breakfast.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Business response:
Stephon, thank you for choosing our hotel for your stay. I was disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, General Manager
Cheap hotel Hotel lobby not clean, room smelled like smoke, no hairdresser, iron not good.Very noisy floor. Continental breakfast consist of Coffee and breakfast bars, small package muffins, packages of oatmeal.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Frequently asked questions about Extended Stay America - Tampa - Airport - Spruce Street
How is Extended Stay America - Tampa - Airport - Spruce Street rated?
Extended Stay America - Tampa - Airport - Spruce Street has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Tampa - Airport - Spruce Street open?
Extended Stay America - Tampa - Airport - Spruce Street is open now. It will close tomorrow at 12:00 a.m.