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Extended Stay America - Tampa - Airport - Spruce Street
- Hotels
- Tampa, FL
About this business
Location details
4312 W. Spruce St., Tampa, FL, 33607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor customer service and substandard cleaning.
Business response:
Thank you for staying with us and for the review. We are happy to hear our location and friendly staff made you feel welcome. However I am disappointed to hear about the many inconveniences you endured and that we were not able to resolve them to your satisfaction. We never want to hear of a guest leaving us early. Its clear we missed many opportunities to impress and for that we are so very sorry. We hope you will reconsider us next time you are in the area. We would love the opportunity to show you a much improved experien... read more
You had two employees that were very pleasant and helpful.
Business response:
Thanks so much for your kind comments about our staff members. We work hard as a team to ensure our guests overall satisfaction. Based on your rating we have some areas of improvement and we make progress daily so our guests will want to come back again and again. We look forward to your next visit. General Manager
You'll survive, but you won't enjoy it. From the outside the hotel seems fairly new and clean, but the inside is total opposite. The hallways smell, the rooms smell, the air conditioning is very loud, my room was not clean when I arrived. It wasn't just dirty, it hadn't been touched by room service at all. Basically, if I were a hooker I would find this dirt hotel acceptable.
Business response:
Joshua, Providing a clean, fresh and well maintained suite is a top priority for us. We apologize your suite was not up to standard. Our housekeeping team and inspection team has been working on process improvement and clearly we have a way to go to achieve our goals. Thank you for letting us know and we will continue to work to be the best for our guests. We hope you will give us another opportunity to impress. General Manager
Extra charges I had to unfortunately extend my stay for few hours on the day of check out and they initially said they'd charge me for half of the day but charged me for the whole day (one extra day for just few hours more). When asked about the reason behind the charges, they gave explanations like management changed and thus this new policy the very next morning.
Business response:
Thank you for your feedback. We apologize for the misunderstanding regarding our additional hours fees and for the inconvenience this may have caused. We never want our guests to leave unhappy and it is our hope you will give us another opportunity to have your stay be a positive one from check in to check out the next time you are in our area. Sincerely, General Manager
Horrible customer service Checking into the hotel the lady at the front desk was on the phone for about 5 minutes and when she got off the phone she was not very welcoming. She just asked for my credit card and ID. And I left my bathing suit top in my hotel room after checking out, and when I called back they said it was not in the room. And even told them where I had left the top at and they told me it was not there, so not only are they not welcoming they steal their guest items. I will not stay here again, and I visit Tam... read more
Business response:
We are sorry you didn't experience our staff at their best during your stay, and they failed to greet you with a welcoming smile, warmth and hospitality. This behavior is highly unusual, and we have addressed your comments with our staff to ensure they deliver excellent service, all the time. We are sorry for the unfortunate incident of you losing your bathing suit. Let me assure you we are investigating this situation. Any property left behind in a guest suite is always brought down to the reception area for logging and saf... read more
Stinky rooms The rooms smelled terrible. The staff needs to make sure those rooms smell fresh and is clean before a customer checks in. I heard dogs barking in one of the rooms. I see why they smell. I will never stay there again. My linen smelled bad also. I went to the desk to get fresh linen.
Business response:
Thank you for staying with us and sharing your comments. Please accept our apologies for the lack of freshness and cleanliness you experienced with your suite. I am sorry we were not aware of this while you were here as we would have been happy to move you to a different suite. Our goal is to ensure every guest has a great stay with us, so we are reviewing our procedures now to see how we fell short and what we can do to improve. Thanks again for being our guest, and we hope you will visit our hotel again so we can provide y... read more
dirty hotel
Business response:
Thank you for your feedback. It is disappointing you were not able to provide us with a better rating. On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. We understand our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable suites at an affordable price so guests will want to come back again. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attenti... read more
Not a pleasant stay. Dirty room.
Business response:
Thank you for reviewing your recent stay. Please accept our apologies for your experience in not meeting your expectations, and for failing to maintain our high standards of cleanliness. We appreciate you letting us know how we can improve and we will take steps to ensure our cleaning and inspection steps are being followed. Thank you for staying with us and we would love the opportunity to serve you again. Sincerely, General Manager
Going downhill This place used to be better, but has consistently gotten worse in the time I've been staying here. This time was my final visit. I had Hot Tamale candy and "hairs" from the previous guest on the floor. The bed sheets were thin and coarse and when I woke in the middle of the night and turned on the lights, two roaches scattered away.
Frequently asked questions about Extended Stay America - Tampa - Airport - Spruce Street
How is Extended Stay America - Tampa - Airport - Spruce Street rated?
Extended Stay America - Tampa - Airport - Spruce Street has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Tampa - Airport - Spruce Street open?
Extended Stay America - Tampa - Airport - Spruce Street is open now. It will close tomorrow at 12:00 a.m.