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Extended Stay America - Tampa - Airport - Spruce Street
- Hotels
- Tampa, FL
About this business
Location details
4312 W. Spruce St., Tampa, FL, 33607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
David, thank you for choosing our hotel for your stay. I was disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, General Manager
Don't stay here! Terrible place to stay. No top sheet on bed, no water pressure, bad wifi, no ice maker,
Business response:
Terry, thank you for being our valued guest and for posting your remarks online. I am extremely sorry your room did not have the amenities and facilities you desired or needed. We do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. Your feedback is important to us as it will help us to improve. We would love the opportunity to serve you again on your next visit to the area. Sincerely, General Manager
Business response:
Jermaine, thank you for your rating. We are disappointed to know you had an unpleasant experience. We hope you will consider staying with us again as we would love to provide you with an excellent visit in the future. Sincerely, General Manager
Okay for a night. Best thing about the place was its closeness to the airport and the neighborhood seemed safe. The bathroom only had a bar of soap and towels. No shampoo. Glad I had brought a bottle from our hotel the night before. There was a kitchen in the room, but no supplies. I think you could arrange to check them out, but not sure if this was an added expense. Floors were thin because you could easily hear the people walking around above you and it was just normal walking. The gentleman at the desk was very nice, but... read more
Business response:
Thank you for sharing your candid feedback. Although you liked our location, we apologize for the unpleasant stay you had with us and for any inconveniences you experienced. Our suites are designed for long-term guests, these guests often bring their own bath amenities, that's why these items are available upon request at the front desk and are always complimentary. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. We appreciate your comments as it will help us to improve our faci... read more
Does the job for business Hotel had an odd odor and odor was worse in the room
Business response:
Thank you for sharing your feedback. I apologize for the odor issue you experienced in your room. We work hard to provide a clean and comfortable environment, and I have followed up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope you will return to experience the hotel as we would have liked you to experience it on this visit. Sincerely, General Manager
Great location, smoke-smelly room Outside looks nice and proximity to airport and other things is great, but as soon as I hit the room I smelled SMOKERS have been here! Would not step on carpet in my bare feet either. This hotel needs remodeling in the rooms. Looks very dated and tired. The bathroom and kitchen area were clean. Just was not happy and expected more. The last thing I would be doing here was staying an extended period.
Business response:
While our location was perfect for your needs, we are sorry we did not meet your expectations in other aspects of your stay. We would like to have you back as our guest so we can impress and regain your confidence. Thank you for sharing your feedback. General Manager
Worn hotel with unconcerned staff Room dim and dank. No shuttle to airport despite being promoted as having it. No continental breakfast despite being advertised as available. When complaining to staff about lack of airport transportation, no sense they cared.
Business response:
Arnie, We are thankful for your comments and will take a look at our website to ensure accuracy. We are sorry to have disappointed you with our complimentary grab and go breakfast offerings. It would be our pleasure to have you back as our guest again soon. Thank you, General Manager
I paid with tax $200.00 a nigh. Place needed up dating badly. No lobby bathroom, room phone didn't work even though I told front desk. Without my cellphone, I could have stroke in room nobody would find me for days as no daily room service, Had to ask for hair dryer, shampoo. They don't provide conditioner or skin. Cream nor list of local restaurants as we did not have a car. We have travelled the world and this was one of the worst places we ever stayed. No feeling of. Being welcome
Business response:
Thank you for your feedback. We uphold all of the brand standards for quality and service. I am so sorry that our hotel fell short of your expectations, and I thank you for bringing your concerns to my attention. I appreciate your feedback and candor. Safe travels. Sincerely, General Manager
Hotel was a party place beer bottles in the hallways ect. Staff wanted little to do with guess as possible always had to find them when you needed them no service items in the kitchen no room service for one week and no communication that these were the terms at check in
Business response:
Let me begin with an apology for the lack of communication from our staff which led to your disappointment. Our staff is dedicated to our guests satisfaction and at times it takes them away from the desk. We will use your feedback as a tool to remind our staff the importance of communicating our weekly housekeeping service and other amenities and services. Having a opportunity to regain you confidence in our brand would be appreciated. Thank you, General Manager
Frequently asked questions about Extended Stay America - Tampa - Airport - Spruce Street
How is Extended Stay America - Tampa - Airport - Spruce Street rated?
Extended Stay America - Tampa - Airport - Spruce Street has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Tampa - Airport - Spruce Street open?
Extended Stay America - Tampa - Airport - Spruce Street is open now. It will close tomorrow at 12:00 a.m.