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Extended Stay America - Tampa - Airport - Spruce Street
- Hotels
- Tampa, FL
About this business
Location details
4312 W. Spruce St., Tampa, FL, 33607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel is NOT as described. HORRIBLE Experience!!! Very old motel. Had to get moved several times, as rooms STINK like smoke. When asked for refund to go elsewhere they refused. NO BREAKFAST as listed, consisted of empty pot of coffee, and empty granola-bar container. HORRIBLE EXPERIENCE!!!
Business response:
Thank you for the review of our hotel. I sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Sincerely, General Manager
Not happy with stay The covers for bed were stained along with the pillows themselves and I asked for new pillows and they had none. I videoed the stains. I needed ice because we had none in the refrigerator and couldn't get any. No one brought new towels for second night and we had to reuse towels as we came back in after midnight from the championship game. Hotel was not taken care of inside. Not happy and paid way too much for this hotel. Slight smell in room
Business response:
Thank you for choosing our hotel for your recent stay. I am sorry we did not meet your expectations with regard to the price of your room, our weekly housekeeping service and linen exchange program. With our prime location, excellent service and amenities such as our complimentary breakfast buffet, it is our hope that guests will see us as a good value. In addition, we regularly review our pricing to make sure that we're competitive with the other hotels in our area. It was our pleasure serving you, and we hope you will choo... read more
Barely basic Room had a funky smell. Continental breakfast was below basic. No coffee in room, and machines in lobby were gone after breakfast. Mattress was comfy. Staff was courteous and helpful. Good location. Will look for better options for next stay.
Business response:
It is great when our guests share the positive information as well as the areas where we can improve for their next visit. Thank you for your feedback. I apologize our complimentary grab and go breakfast was not to your expectations, I will share your disappointment with our brand leaders so they are aware when making future option decisions. We appreciate your kind comments about our staff. With the positive aspects and our location we do hope to have you back again soon. General Manager
Unclean This hotel was horrible! On the outside it looks like your typical Residence Inn, but inside is a different story. The lobby was full of what first appeared to be vagrants, but were actually "guests" The hallway leading to our room was FULL of cigarette smoke, even though the hotel has a non smoking policy. The hotel is pet friendly, but that doesn't mean it's OK to have pet hair on all of the chairs and the carpet in the room. And last but certainly not least, there was a HUGE wad of toothpaste in the bathroom sink,... read more
Business response:
Thank you for being our guest and for the review. First I am so very sorry to hear our your fathers passing and please accept my condolences. I am so very sorry we were not able to provide you a restful and comfortable stay during such a difficult time. The many situations you encountered are easily fixable and should not have occurred in the first place. Thank you for letting us know so that we can better the guest experience moving forward. We do hope to welcome you back again under happier circumstances and for a much mor... read more
Room needed total update, cleaning and paint The elevator seemed very old and took forever to get up to the 2nd floor. The room needed painting and cleaning. No hair dryer in room. I asked the front desk and someone behind the counter told another worker if we don't have one in the cabinet then we are out. I couldn't belive it...no hair dryer? Shower area was spotted with water like they didn't clean it or did not finish cleaning. Everything just seemed old and in need of updates.
Business response:
Cyndi, We appreciate you being our guest and providing your feedback. It's great to know your stay was enjoyable overall. However, we apologize for any miscommunication regarding our in-suite amenities. Our guests often bring their personal items from home to use in their suite, so that's why our hair dryers and toiletries are available upon request at the front desk and always complimentary, however we have limited quantities and sometimes all are requested. Please accept our apologies if we did not communicate this to you ... read more
Sruce Street Extended Stay Not clean, when we turned the covers back for bed, the pillow had a large blood stain on it. Floors had not been vacuumed. Everything was dusty. Fridge and furniture was chipped and cracked, very dated. Do not recommend
Business response:
We failed you on one of the basics of a hotel stay, a clean well maintained suite. We apologize for the negative impact this had on your overall visit to our hotel. We use our guests feedback as a tool so we can improve our guests experience. We want you to come back and give us another try so you can see we are committed to our guests. Thank you for your feedback. General Manager
Room was very very dirty and the TV did not work. I was told there was nothing that could be done as there where no more rooms. I travel to Tampa once a month for business and will NEVER stay at this hotel again.
Business response:
Thank you for giving our hotel a try while in the Tampa area. We appreciate your feedback and apologize your stay was not trouble free. We will have the housekeeping team be more consistent with their use of checklists and inspection process, and will have our maintenance team ensure the televisions are all working properly. We do hope to have another opportunity to impress you when you are back in the Tampa area. Thank you, General Manager
Disappointing experience Booked this hotel after having a good experience at another Extended Stay near the Tampa airport. Unfortunately, this hotel was not as nice. I was not aware of the weekly housekeeping (as opposed to daily) and had to pick up towels from the front desk. Hairdryers must be requested from front desk as well. Toilet was difficult to flush (broken handle?) Outdoor trash recepticles were overflowing with trash and food that spilled out onto the ground and blew around - food, dirty diapers and such. Yuck.
Business response:
Thank you for being loyal to our brand and for selecting our hotel. We apologize for the less than perfect stay experience you had with us. We have high standards in all areas and it seems we need to make some improvements based on your comments. We will evaluate and make the necessary corrections needed. Thank you for your feedback. General Manager
Bugs in bed Everything was fine at check in,we checked the room it seemed nice so went out for the evening got back in late from the game. We got ready for bed and our plans was to stay til check out time, but we woke up early and saw a bug on the sheets not sure if it was a bed bug or a small roach, we got dressed immediately and went down stairs spoke with the manager and told her what we had found, we asked her to come to the room so that we could show her what was on the sheets she that they weren't allowed to go to the ... read more
Business response:
Thank you for selecting our hotel and for following up with your feedback in this forum. We apologize for the unwanted guest in your suite. We did have it checked by our pest control company and did not find any evidence of bed bugs. We did have the suite treated as a precaution and will continue to monitor to ensure this does not happen again. We hope you will stay with us again when you are in the Tampa area. General Manager
Frequently asked questions about Extended Stay America - Tampa - Airport - Spruce Street
How is Extended Stay America - Tampa - Airport - Spruce Street rated?
Extended Stay America - Tampa - Airport - Spruce Street has a 3.5 star rating with 2,723 reviews.
When is Extended Stay America - Tampa - Airport - Spruce Street open?
Extended Stay America - Tampa - Airport - Spruce Street is open now. It will close tomorrow at 12:00 a.m.